Cargo Ramp Agent

Alliance Ground International•Miami, FL

6d•Onsite

About The Position

The Cargo Ramp Agent provides ground support services to help ensure flights operate on time in a fast-paced aviation environment. The role involves guiding aircraft to and from gates; handling baggage, cargo, mail, and passenger property; operating ground-service vehicles and equipment; and completing related records and data entry. Agents follow company, airport, and customer procedures and safety requirements, complete required training, and work flexible hours that may include nights, weekends, and holidays. The position is physically demanding and takes place outdoors in varying weather conditions, around aircraft, vehicles, and machinery noise. Agents must be able to handle heavy items, work in cramped or elevated areas, and communicate with flight crews and ground personnel, including by radio.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license and a clean driving record.
Have authorization to work in the United States if the work location is in the U.S., or authorization to work in Canada if the work location is in Canada.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by the customer or role access, be able to secure a Customs Seal through the respective governing agency.
Communicate information and instructions effectively and professionally, verbally or by radio, with flight crews, gate agents, and ground crews.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills to use systems for tracking cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Have time-management skills to complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repeatedly lift items weighing 40 to 50 pounds onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be able to remain alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely.
Protect baggage, cargo, and airmail from weather, loss, theft, damage, and destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate pushback equipment and maintain visual contact with Wing Walkers.
Operate or drive ground-service equipment, including belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push or pull carts and containers as needed.
Use equipment to move luggage and cargo, tow aircraft between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
Complete paperwork and forms related to work assignments and enter data into the company's information system as required.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others' health, safety, security, and wellbeing while at work.
Cooperate with managers and supervisors on legal and company requirements; avoid misusing safety or security provisions; and report dangerous situations, hazards, near misses, incidents, accidents, and dangerous occurrences.
Carry out work according to provided information, training, and applicable health, safety, security, and wellbeing procedures, and attend required AGI training.