Caregiver Success Assistant

Care Partners•Irvine, CA

29d•Onsite

About The Position

The Caregiver Success Assistant provides administrative and operational support to the Caregiver Success team, working under the direction of the Caregiver Success Manager. This role owns critical back-office functions that keep Care Partners at Home’s Personal Care Attendant (PCA) workforce compliant, fully documented, and set up for long-term success. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-moving, people-centered environment.

Requirements

High school diploma or equivalent required
1–2 years of administrative, HR, or healthcare support experience preferred
Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
High attention to detail, particularly in document review, data entry, and compliance tracking
Clear written and verbal communication skills; comfortable conducting professional outreach to field staff
Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn care management platforms such as AlayaCare
Collaborative mindset with a genuine interest in supporting caregivers and contributing to a high-performing team
Ability to handle sensitive and confidential employee information with discretion

Nice To Haves

associate’s degree or some college coursework in Human Resources, Business Administration, Healthcare, or a related field preferred
experience in home care or a related healthcare setting is a plus

Responsibilities

Support caregiver onboarding and training by serving as backup facilitator for PCA New Hire Orientation and in-person safety equipment training sessions
Maintain knowledge of onboarding workflows, HCO compliance requirements, and service line procedures across Regional Center, CalAIM/Medi-Cal, and Private Pay programs
Manage and maintain caregiver personnel files, ensuring all documentation is complete, accurate, compliant, and audit-ready throughout employment
Track and organize employment eligibility records, certifications, signed agreements, licensure, and program-specific compliance documentation
Monitor caregiver credential expirations including CPR, TB tests, driver’s licenses, and other required clearances, while conducting proactive outreach to maintain compliance
Document outreach efforts, escalate compliance concerns when necessary, and coordinate with teams to prevent service disruptions
Provide administrative and operational support to the Caregiver Success team through data entry, reporting, onboarding trackers, compliance dashboards, and process improvement initiatives
Collaborate cross-functionally with Caregiver Success Specialists and Family Care Advisors to resolve documentation gaps and support onboarding efficiency