Caregiver Program Specialist

BRISTOL AGING AND WELLNESS INC•Fall River, MA

11d•$0 - $29•Onsite

About The Position

This position’s primary role is conducting initial assessments of caregivers’ needs and providing ongoing support to caregivers in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines. This position will also provide back-up support to the Home Care Department with initial intakes as needed.

Requirements

Experience with caregiver work or community out-reach will be considered.
Work with elder population, understanding family dynamics.
Excellent oral and written communications skills
Ability to effectively relate to a wide variety of personalities
Strong assessment skills
Basic computer skills
Demonstrated organizational and time management skills
Ability to multi-task and work in a fast-paced, high volume work environment.
Driver’s license and reliable transportation required.

Nice To Haves

Bachelor’s degree in human services or related discipline preferred

Responsibilities

Provides personal assistance in connecting caregivers with resources and services
Provides one-on-one counseling, coaching, and case-management
Conducts caregiver assessments and develops caregiver action plans
Facilitates family meetings
Maximizes service options available
Maintains a list of local resources including support groups, memory cafés, and gatherings
Connects caregivers to other community resources as needed (e.g., professional counseling)
Identifies, refers, and/or coordinates and facilitates caregiver training in group settings or for individuals
Utilizes evidence-based programs (e.g., Powerful Tools for Caregivers) and other programs viewed as successful for maximum benefit to caregivers.
Makes referrals to community support groups operated outside of the ASAP
Assists existing or new support groups with logistics, content, materials, etc.
Builds relationships with local service providers, employers, and community groups
Conducts caregiver informational sessions in the community, e.g., at Councils on Aging, public and private workplaces, etc.
Promotes caregiver outreach using a broad range of local contacts and media
Distributes caregiver information and materials to community locations, e.g., libraries, community centers, fairs, faith communities, etc.
Completes initial intakes based on regulatory guidelines.
Determines eligibility for programs.
Develop appropriate service plans that meet consumer choice and budget guidelines.
Partners with vendors to implement home care services.
Assists consumers with problem solving and makes referrals as needed.
Screens for public benefits and assistance with referrals and applications as needed.
Document phone calls, visits, and all activities in accordance with AGE and agency requirements.
Maintains caregiver and consumer records accurately and within the mandated timeframe.
Communicate with case management staff upon a case transfer.