Caregiver Navigator

ianacare • Boston, MA

18h • Remote

About The Position

At ianacare, we're on a mission to support family caregivers with innovative solutions. We partner with employers and health plans to provide comprehensive support that reduces caregiver stress, improves well-being, and enhances productivity. In 2025, we launched our partnership with healthcare providers on the CMS GUIDE Model to support caregivers of patients with dementia. Designed to integrate with existing care ecosystems, our GUIDE product empowers caregivers by streamlining coordination and delivering essential support. We're in an exciting growth phase and are looking for a passionate, organized person to join our team and make a real difference in the lives of family caregivers.

As a Care Navigator, you'll be the trusted guide for family caregivers navigating non-clinical support and benefits — things like Medicare, VA programs, employer-sponsored resources, and community services. You'll build genuine relationships, develop personalized action plans, and empower caregivers through phone, video, and chat interactions across six pillars: mental health, physical health, finance/legal, care management, work-life integration, and basic needs. This is a remote, human-centered role that blends case coordination, coaching, and advocacy. If you're a natural connector who thrives on helping people find the right support at the right time, we'd love to hear from you.

Requirements

• 2+ years of professional experience in non-clinical support role, dementia care, or geriatrics
• Genuine empathy for caregivers and the people they care for
• Strong written and verbal communication skills
• Comfort navigating senior benefits such as Medicare, Medicaid, VA, and employer-sponsored programs
• Proactive, organized, and self-directed — you're at home with to-do lists and follow-through
• Collaborative mindset and ability to work across functions
• Comfortable learning and using multiple tech platforms (Zoom, Excel/Sheets, EHRs, chat tools)
• Commitment to HIPAA compliance and caregiver confidentiality
• Ability to work independently from a quiet, dedicated home workspace with reliable internet

Nice To Haves

• Associate's or Bachelor's degree in Social Work, Nursing (LVN/LPN, RN), Case Management (CCM/CMC), Community/Public Health, or experience in these fields.
• Prior experience in telehealth, virtual coaching, or remote support roles
• Training or certification in dementia-specific communication techniques (e.g., Teepa Snow, Positive Approach to Care, Alzheimer's Association programs)
• Experience working with diverse populations, including those with limited English proficiency, low digital literacy, or socioeconomic disadvantage
• Bilingual in Spanish or Mandarin — strongly valued for serving our diverse caregiver communities
• Location within Eastern or Central Standard Time Zones

Responsibilities

• Conduct 1:1 video and phone sessions (30 min) and chat to assess caregiver needs and goals
• Develop and update individualized care plans focused on support and benefits navigation
• Guide caregivers to entitlements, community services, and employer-provided programs (e.g., respite funding, adult day care)
• Collaborate with interdisciplinary teams (social workers, case managers, primary care providers) to coordinate non-clinical support
• Document encounters, action plans, and resource referrals in our platform within 24 hours of each interaction
• Monitor caregiver engagement and proactively reach out when participation drops or new needs emerge
• Provide coaching through webinars, written resources, and videos to reinforce best practices in dementia caregiving
• Maintain individual case records and complete follow-up tasks to ensure caregivers access the services they need
• Become a Certified Dementia Practitioner within your first 90 days (we support you through this process)
• Facilitate a variety of dementia education and support programs

Benefits

• Remote-first culture with an annual 3-day onsite in Boston, MA
• Generous PTO accrual
• 401(k) with no waiting period
• Health is wealth: We’re investing in your well-being. ianacare covers 80% of top-notch healthcare, dental, and vision benefits
• Flexible Spending Account (FSA) and Dependent Care FSA (DCFSA)
• Supportive, mission-driven team with a collaborative, growth-oriented culture
• Ongoing professional development and clear growth opportunities within a scaling health-tech startup

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree