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UHS•Brentwood, TN

7h•Hybrid

About The Position

This position is responsible for the timely assessment and processing of inquiry and referral calls, serving as a liaison to referral sources, physicians, unit staff, and hospital personnel involved in each transfer request. It requires the ability to establish and maintain rapport with clients and referral sources while accurately entering call data, referrals, and transfer requests into the facility’s database. Additionally, this position also involves the ongoing use of the facility’s electronic bed board to manage bed availability and completing e-fax applications to ensure referrals are dispositioned promptly and efficiently. Success in this role requires knowledge of clinical assessments, EMTALA regulations, and psychiatric or mental health case management. Strong communication skills, sound clinical judgment, and proficiency in Microsoft Office are essential for managing referrals effectively and ensuring quality care.

Requirements

RN License or Master Degree required
1-3 years related experience required
Working knowledge in completing clinical assessments
Microsoft Office Suite
Excellent verbal and written communication
Accurate and effective judgement decisions on clinical cases
Knowledge of EMTALA regulations
Travel 5% Regional

Nice To Haves

3-5 years preferred with additional behavioral health experience preferred

Responsibilities

Receives all referral and inquiries in accordance with departmental goals and provides patient assessments effectively addressing at risk, emotionally disturbed or in crisis patients or individuals via telephone or via telehealth.
Enters all-call data into the facility database, ongoing utilization of the facility’s electronic bed board for bed management purposes and completes the facility’s e-fax application(s) to disposition incoming referrals in a timely manner.
Ensures all referral patient medical record information is completed thoroughly and nursing and clinical staff are adequately apprised of the patient’s condition/history. Ensures accurate information is provided to referral sources as requested.
Effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management teams.
Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests are effectively handled for transfer and admission.