Caregiver Manager

TheKey•Pawleys Island, SC

19d

About The Position

The Caregiver Manager oversees and coordinates caregiving services at TheKey, managing and supporting caregivers to ensure high-quality care for clients. The role coordinates daily schedules for assigned caregivers and clients and supports the caregiver experience through handling inquiries and concerns, onboarding, compliance, and ongoing training. The Caregiver Manager ensures shifts are staffed accurately and appropriately and helps drive high-quality service for caregivers and the clients they support. The position requires leadership, compassion, and organizational skills to maintain efficient operations and uphold standards of care. The role also includes supporting caregiver payroll and workers’ compensation processes, maintaining accurate caregiver and client records, and working with administrative staff and corporate teams. On-call and after-hours support may be required as needed. The listed duties are not exhaustive, and management may assign or reassign duties as business needs change.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Two years of experience in health care, elder care, social work, or a related industry.
Ability to multitask, work under pressure with changing priorities and deadlines, and handle a heavy workload effectively.
Ability to communicate effectively, both orally and in writing, with clinical and non-clinical personnel.
Computer proficiency and ability to document timely and accurate notes in the system.
Ability to travel approximately up to 10% of the time.
Ability to lift and carry up to 15–20 pounds.
Ability to sit, stand, and walk for prolonged periods throughout the workday.
Ability to use standard office equipment.

Nice To Haves

One year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.

Responsibilities

Train, supervise, coach, counsel, and support caregivers so they are prepared to provide compassionate and effective care.
Conduct performance evaluations, provide feedback, and implement caregiver development plans.
Match caregivers to clients based on client needs, caregiver skills, experience, and availability.
Develop and manage caregiver schedules, ensure adequate client coverage, and respond to changes or emergencies.
Coordinate with administrative staff to support communication and workflow between caregivers and the office.
Assess care services for compliance with organizational standards and state regulations, and implement quality improvement initiatives.
Facilitate ongoing caregiver training and ensure caregivers maintain current licensing and compliance.
Act as a caregiver contact for inquiries and troubleshooting involving benefits, payroll, and corporate human resources.
Maintain accurate caregiver profiles, timekeeping, availability, and scheduling records in appropriate systems.
Review caregiver timekeeping and time-off requests and approve payroll items daily or weekly for processing.
Schedule client visits according to care plans and staff availability.
Document client concerns, report them to management as applicable, identify trends, and suggest improvements.
Promote accurate schedules, rates, personnel information, and care notes, and meet payroll and billing deadlines.
Meet caregiver retention guidelines and develop and implement retention improvement plans.
Support workers’ compensation claims through timely and accurate processing and coordinate with the Workers’ Compensation team to ensure legal and regulatory compliance.
Comply with health and safety regulations to maintain a secure workplace.
Provide on-call and after-hours support as needed.
Perform additional duties as assigned.