Caregiver Manager

TheKey•Park Ridge, IL

12d

About The Position

The Caregiver Manager oversees and coordinates caregiving services at TheKey, managing and supporting caregivers to help ensure high-quality care for clients. The role coordinates daily schedules for assigned caregivers and clients and supports the caregiver experience through responding to inquiries and concerns, onboarding, compliance, and ongoing training. The manager ensures shifts are appropriately staffed and promotes high-quality service to caregivers and the clients they support. Success in this role requires leadership, compassion, and strong organizational skills.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Two years of experience in health care, elder care, social work, or a related industry.
Ability to multitask, work under pressure with changing priorities and deadlines, and handle a heavy workload effectively.
Ability to communicate effectively, orally and in writing, with clinical and non-clinical personnel.
Computer proficiency and ability to document notes accurately and promptly in the system.
Ability to travel approximately up to 10% of the time.
Ability to lift and carry up to 15–20 pounds.
Ability to sit, stand, and walk for prolonged periods during the workday.
Ability to use standard office equipment.

Nice To Haves

One year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.

Responsibilities

Train and supervise caregivers, providing guidance, mentorship, and support.
Coach and counsel caregivers, take corrective action when needed, and ensure caregivers are prepared for assigned duties.
Conduct performance evaluations, provide feedback, and implement development plans.
Match caregivers with clients based on client needs, caregiver skills, experience, and availability.
Develop and manage caregiver schedules, maintain client coverage, and respond to schedule changes or emergencies.
Coordinate with administrative staff to support communication and workflow between caregivers and the office.
Assess care services for compliance with organizational standards and state regulations.
Implement quality improvement initiatives based on feedback and evaluation results.
Facilitate ongoing caregiver training and ensure caregivers’ licensing and compliance are current.
Serve as a caregiver contact for communications and troubleshooting related to benefits, payroll, and corporate human resources.
Maintain accurate caregiver profiles, timekeeping, and availability; enter and update client and caregiver scheduling information in appropriate systems.
Review caregiver payroll information, including timekeeping and time-off requests, and approve it daily or weekly for payroll processing.
Schedule client visits according to care plans and staff availability.
Document client concerns, report them to management as applicable, identify trends, and suggest improvements to caregiver effectiveness.
Maintain accurate schedules, rates, personnel information, and care notes, and meet payroll and billing deadlines.
Meet caregiver retention guidelines and develop and implement retention improvement plans.
Support workers’ compensation claims from start to finish and coordinate with the Workers’ Compensation team to ensure timely, accurate processing and regulatory compliance.
Comply with relevant health and safety regulations.
Provide on-call and after-hours support as needed.
Perform additional duties as assigned.