Caregiver / Care Coordinator

FirstLight Home Care•Park Ridge, IL

11d•Hybrid

About The Position

This hybrid role combines caregiving with office-based care coordination. The individual provides companionship and personal care to clients for at least 50% of their time and serves as a calming presence for clients, families, and caregivers. The Care Coordinator is responsible for designated areas of organizational operations, including client intakes, service oversight and evaluations, originating service plans, and supervising care. The role directly interfaces with clients and helps ensure they receive quality, first-class personal service in their homes. The position also involves managing day-to-day office and field operations, coordinating client services and caregiver schedules, supervising and coaching caregivers, and maintaining records and company procedures. The ideal candidate is compassionate, dependable, organized, professional, and able to communicate effectively and make sound decisions.

Requirements

CNA experience is required.
Proficiency in Microsoft Office and/or Google Suite and scheduling software is required.
Associate degree or equivalent from a two-year college or technical school, and two years of related health care/home care industry experience and/or training preferred; or an equivalent combination of education and experience.
Valid driver's license and adequate auto insurance must be maintained.
Excellent organizational, communication, interpersonal, and leadership skills, and a positive, professional image.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from team members, clients, customers, and the general public.
Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Nice To Haves

Two years of related health care/home care industry experience and/or training is preferred.

Responsibilities

Provide companionship and personal care to clients for at least 50% of working time.
Manage day-to-day office and field operations to ensure service quality assurance.
Answer phone calls and conduct client intakes, including after-hours and weekend emergency calls, scheduling issues, and client referrals and intakes.
Perform initial and ongoing in-home evaluations, caregiver introductions, coordination, and supervision of client services.
Assist with scheduling shifts by matching caregiver qualifications and availability to client needs.
Supervise and coach caregivers and conduct performance appraisals.
Complete appropriate visit records on time and according to policy.
Stay current with changing technology, including software programs.
Uphold, support, and promote company policies and procedures.