Caregiver / Care Coordinator

FirstLight Home Care of Glenview•Park Ridge, IL

11d•$3,750 - $43,900•Hybrid

About The Position

The Caregiver / Care Coordinator provides companionship and personal care to seniors, while also coordinating client and caregiver services. This hybrid role includes working in the office and directly engaging with clients, families, and caregivers. The Care Coordinator is expected to be a calming presence and to provide service that supports clients’ warmth, independence, and comfort at home. The position is responsible for designated areas of organizational operations, including caregiving, client intakes and service oversight, service evaluations, developing service plans, and supervising care. Companion and personal care for clients will account for at least 50% of the role’s time. The Care Coordinator also manages day-to-day office and field operations to help ensure service quality.

Requirements

CNA experience is required.
Proficiency in Microsoft Office and/or Google Suite and scheduling software is required.
Associate degree or equivalent from a two-year college or technical school, and two years of related health care/home care industry experience and/or training, or an equivalent combination of education and experience.
Excellent organizational, communication, interpersonal, and leadership skills, and a positive, professional image.
Valid driver’s license and adequate auto insurance must be maintained.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from team members, clients, customers, and the general public.
Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Nice To Haves

Two years of related health care/home care industry experience and/or training is preferred.

Responsibilities

Provide companionship and personal care to clients for at least 50% of working time.
Manage day-to-day office and field operations to ensure quality assurance of services.
Answer phone calls and conduct intakes; handle after-hours and weekend emergency calls, scheduling issues, and client referrals and intakes.
Perform initial and ongoing in-home evaluations, introduce caregivers, coordinate services, and supervise client care.
Assist with scheduling shifts by matching caregiver qualifications and availability to client needs.
Supervise and coach caregivers and conduct performance appraisals.
Complete visit records on time and according to policy.
Stay current with changing technology, including software programs.
Uphold, support, and promote company policies and procedures.