Career Success Navigator

Good Shepherd Services•New York, NY

3d•Onsite

About The Position

Good Shepherd Services (GSS) is developing a Career Success Initiative (CSI) to provide young people with connected, long-term support as they move through Work Readiness, Job Readiness, and Career Readiness experiences. The initiative creates consistent pathways across GSS programs and external education, training, apprenticeship, internship, and employment partners. The Career Success Navigator serves as an ongoing coach, relationship-builder, and system navigator for CSI participants. The Navigator meets participants where they are, helps them identify appropriate next steps, provides warm handoffs to internal and external opportunities, reduces barriers to participation and employment, and maintains support as participants advance in work, education, training, and career pathways. The role is mobile across GSS sites and works in close partnership with program staff and community partners.

Requirements

Experience providing strengths-based coaching, case management, career development, youth development, workforce development, or related services to adolescents and young adults.
Demonstrated ability to build trusting relationships with young people and provide consistent, participant-centered follow-through.
Ability to work effectively with young people facing barriers related to housing, childcare, identification, legal-system involvement, limited work experience, or disconnection from school or employment.
Commitment to trauma-informed, culturally responsive, and strengths-based practice.
Strong partnership-building, communication, facilitation, problem-solving, and organizational skills.
Ability to collaborate across programs, maintain professional relationships with external partners, and coordinate warm handoffs.
Ability to document services accurately, manage a caseload, track follow-up, and use data to support participant progress and program improvement.
Ability to work independently, manage multiple priorities, and maintain a flexible schedule and mobile presence across GSS program locations.
Ability to use public transportation to travel throughout New York City.
All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, including involvement in quality assurance activities and a willingness and ability to work within a culturally diverse environment.

Nice To Haves

Bachelor’s degree in social work, counseling, education, workforce development, human services, or a related field; equivalent relevant experience may be considered.
Knowledge of education, training, internship, apprenticeship, employment, and community-resource systems in New York City.
Bilingual skills.

Responsibilities

Build trusting relationships with participants and provide individualized career coaching, next-step advisement, goal setting, and ongoing follow-up.
Conduct participant intake and support the CSI assessment process to identify each participant’s interests, goals, experiences, barriers, and stage of readiness.
Guide participants into appropriate Work Readiness, Job Readiness, or Career Readiness experiences and support their progress between levels.
Maintain a visible, mobile presence across assigned GSS sites through workshops, guest presentations, intake meetings, office hours, and direct coaching.
Receive referrals from GSS programs when participants need resources, connections, or career supports beyond those available within the referring program.
Provide warm handoffs, including personal introductions, co-attendance at initial appointments when appropriate, and continued follow-up with participants and partners.
Connect participants to internal GSS programs and external education, training, HSE, internship, apprenticeship, college, and employment opportunities.
Coordinate barrier-reduction supports, including assistance securing identification needed for work and connections to childcare, housing, legal, and other resources.
Help coordinate micro-internships and other bridge-to-job-readiness experiences for participants with limited work experience or system involvement.
Connect participants with career-development mentors and other supportive adults as appropriate.
Maintain contact with participants after completion or exit from their final CSI program experience for at least 12 months and up to 24 months when indicated by the CSI model, including participants who are employed, in college, or in training.
Support alumni and incumbent workers with employment retention, re-engagement, advancement, career changes, and transitions.
Advise GSS program staff about available next steps and resources for participants, including individuals who are not formally enrolled in CSI.
Document participant engagement, referrals, warm handoffs, progress, placements, barriers addressed, and follow-up activities in designated systems.
Collaborate with the CSI Navigator team, GSS program staff, and external partners to strengthen pathways, improve participant experience, and identify service gaps.
Use public transportation to travel throughout New York City and maintain a flexible schedule and mobile presence across GSS program locations.