Career Services Coordinator

Employ Prince George's•Largo, MD

1d•Hybrid

About The Position

The Career Services Coordinator supports the Director of Career Services in delivering and continuously improving career development services for Prince George’s County job seekers. The Coordinator supervises Career Consultants and the Program Assistant, providing coaching, performance guidance, and technical support, including support with complex or specialized caseloads. The role works closely with the Program Performance and Data Management Department, the Education and Training Department, the Contracts and Operations Department, training providers, and service agencies to support effective service delivery and program goals. The position reviews performance data, prepares reports, coordinates special projects, and contributes to recruiting, interviewing, selecting, and training new staff and interns. It also includes direct case management and participant support, program documentation and compliance, and coordination of workforce development workshops, orientations, and hiring events.

Requirements

Bachelor’s degree, preferably in human services or a related field; relevant experience may be considered in lieu of education.
At least 3 years of experience in workforce development, providing direct services in a performance-based delivery system.
At least 2 years of supervisory experience, including coaching, developing, and evaluating staff.
Proficiency in Microsoft Office.
Thorough understanding and knowledge of the Workforce Innovation and Opportunity Act (WIOA) and its application in workforce programs.
Demonstrated success in meeting KPI and grant-funded performance outcomes.
Strong project management skills, including organizing workflows, tracking milestones, and meeting performance targets.
Ability to communicate clearly and effectively verbally and in writing and prepare programmatic reports.
Ability to analyze labor market trends to identify high-demand industries and guide job seekers toward career pathways.
Ability to motivate job seekers and empower staff in delivering services.
Ability to build partnerships with employers, training providers, and community stakeholders.
Flexibility to work occasional evenings and weekends in alignment with program schedules and special events.

Nice To Haves

Experience with the Maryland Workforce Exchange (MWE).
Project Management Professional (PMP) certification.

Responsibilities

Support the Director of Career Services in delivering and continuously improving career development services.
Review performance data, identify areas for improvement, and support corrective action planning.
Serve as a liaison to training providers and partner service agencies.
Prepare statistical data, reports, and materials for strategy sessions.
Deliver presentations and conduct orientations on program eligibility and services as needed.
Lead and coordinate special projects assigned within the Career Services Department.
Maintain accurate case files and program documentation, monitor participant progress, and ensure compliance with WIOA regulations, performance metrics, and reporting requirements.
Conduct case management for WIOA participants, including career coaching, job search assistance, employment planning, and ongoing support.
Coordinate and facilitate workforce development workshops, orientations, and hiring events.
Supervise and coordinate the daily activities of Career Consultants and the Program Assistant to support performance goals.
Coach Career Consultants on effective case management and customer service practices.
Review participant case files and provide feedback on quality, accuracy, and compliance.
Monitor the Program Assistant’s data entry and administrative tasks and provide direction for improvement.
Provide technical guidance to Career Consultants handling complex or specialized caseloads.
Participate in recruiting, interviewing, selecting, and training new staff and interns.