Career navigator

Dynamic Workforce Solutions•Okmulgee, OK

2d•Onsite

About The Position

The Career Navigator provides integrated workforce planning and case management services to career center customers. The role helps job and career seekers identify their skills and needs, develop and implement employment or training plans, and find and maintain self-sustaining employment. The Career Navigator also connects employers with talent and coordinates with service providers to address customers’ service needs. The position involves assessing customers’ ongoing needs, exploring employment and training opportunities, providing career guidance and referrals, coordinating services, and supporting job placement, advancement, and retention. The Career Navigator documents customer interactions and maintains case files and service plans in accordance with program requirements. Work is primarily in an office, with occasional travel to customer homes, training provider sites, employment sites, and other locations.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Mandatory keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Valid driver’s license and adequate vehicle insurance coverage.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers on presenting themselves effectively as candidates and obtaining employment or further occupational information.
Provide career advisement, including developing individual employment and placement plans, referring customers to jobs, placing them in training or education programs, and supporting job placement, advancement, and retention.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Visit customers’ homes, training providers’ sites, and employment sites as needed.
Develop, implement, maintain, and update service plans to meet customer needs.
Coordinate activities among service providers and serve as a liaison between customers and service providers.
Implement program-related procedures and provide ongoing case management for a comprehensive caseload of job seekers.
Provide employment services and guidance to help participants retain employment.
Document customer interactions accurately in the automated system and ensure case files meet or exceed program requirements.
Prepare reports as requested.
Address customers’ unique needs and barriers, maintain an inclusive environment, and refer customers to appropriate workshops, assessments, and internal programs while ensuring equitable access.