Career Navigator (Career Pathways)

Goodwill Gulf Coast•Pensacola, FL

7d•$22 - $22•Onsite

About The Position

The Career Navigator prepares people for employment and develops job opportunities. The role provides soft skills, foundational, and occupational skills training assistance to people seeking help, including veterans, people with disabilities, walk-ins, and others facing barriers to employment or needing support to succeed. The position is part of Workforce Development Services and reports to the Career Pathways Coordinator. The Career Navigator provides employment preparation services, conducts participant intake, develops and updates Individual Career Plans, and delivers job-readiness, life-skills, or basic-skills instruction. The role also helps participants access agency and community services, supports job searches and employment or training opportunities, and contributes to program goals and performance measures. The position maintains accurate participant files and service data, prepares required reports, protects confidential information, and communicates with participants, Goodwill staff, funding partners, and community partners. It also promotes Goodwill services, develops community partnerships, assists visitors at the Community Center, supports program expansion efforts, maintains program supplies and equipment, and participates in ongoing training and community activities. Work takes place in a professional office and community settings and involves frequent travel throughout the Gulf Coast area. The schedule is generally Monday through Friday, 8:00 a.m. to 4:30 p.m., with some weekend shifts; flexibility to work nights and weekends is required.

Requirements

Bachelor's degree plus two years of closely related experience preferred; five years of closely related experience may substitute for a degree.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work a flexible schedule, including nights and weekends.
Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain its mission to the general public.
Excellent organizational, time-management, critical-thinking, written-communication, and oral-communication skills.
Ability to maintain confidentiality.
Ability to take initiative, make decisions, and work well with little supervision.
Ability to maintain effective communication with the supervisor, funders, and others.
Ability to function in a hectic work environment with occasional periods of high stress.
Reliable means of transportation and an insurable driving record.
Must obtain and retain First Aid/CPR/AED certification and be able to respond to and manage a first-aid, choking, or sudden-cardiac-arrest emergency at the worksite in accordance with Goodwill safety policies and procedures.
Valid driver's license held for at least three years, liability automobile insurance, and eligibility for coverage by the agency's insurance carrier.
Must be at least 21 years of age.
Ability to use hands, fingers, and wrists repetitively while using a computer keyboard.
Ability to perform duties involving sitting, standing, walking, stooping, bending, talking, hearing, gripping, typing, reaching, and carrying items weighing less than 40 pounds.
Frequent travel throughout the Gulf Coast area.

Nice To Haves

Supervisory, teaching, and training experience preferred.
Experience working with people who face barriers to obtaining and maintaining employment preferred.

Responsibilities

Provide employment preparation services to internal and external customers.
Conduct participant intake, explain agency services, assist participants in accessing services, and make referrals as needed.
Develop and regularly update an Individual Career Plan for each participant based on needs, interests, and identified barriers.
Meet or exceed individual and program goals and performance measures established by funding sources, grants, or the supervisor.
Conduct job-readiness, life-skills, or basic-skills instruction individually or in a group classroom setting.
Cross-train, collaborate with, and provide backup support to Career Specialists.
Maintain accurate consumer files and update and review open files at least monthly.
Provide effective customer service and communication to internal and external customers.
Market the organization and program services in the community to identify employment and training opportunities, recruit participants, and inform the public about Goodwill services.
Enter demographic and service information into Goodwill and funding-agency reporting systems during the month of service.
Prepare required statistical and programmatic reports accurately and on time.
Communicate and coordinate with the supervisor, funding-agency partners, Goodwill mission-services staff, and community partners to implement program activities and meet contract requirements.
Follow up promptly with participants, Goodwill staff, and community partners through appropriate communication channels.
Assist Community Center visitors with medical-equipment loans, resource and referral information, and job-search activities.
Protect participant records and private information in accordance with organizational guidelines, policies, and CARF regulations.
Connect participants with Goodwill and community resources addressing education, financial wellness, healthcare, housing, and other basic needs.
Identify service-expansion opportunities through grants or collaboration with agencies and businesses.
Participate in community-awareness and fundraising activities promoting the program, agency, or funding source, as directed by the supervisor.
Maintain accountability for program supplies, materials, and equipment and follow procedures for acquisitions and purchases.
Stay current on employment and special-population issues and best practices through training, professional development, and personal research.
Collaborate with local service providers and professionals to build community partnerships and networks.
Act as a positive role model, observe safety procedures and personnel policies, and maintain regular attendance.
Perform other duties as assigned.