Career Navigation/Admin Assistant (Belle Chasse, LA)

Goodwill Industries Of Southeastern Louisiana•Belle Chasse, LA

About The Position

The Career Navigation & Admin Assistant works alongside Human Resources, the Program Manager, job coaches, and other staff to support clients throughout the three phases of the Opportunity Accelerator Framework. The role communicates with service providers to help evaluate client progress, offers counsel and guidance as needed, assists with supportive service requests, and helps maintain and operate the computer lab. The assistant instructs clients and staff in computer lab technology and software applications, monitors client activities in the lab, and performs administrative duties as assigned. The position supports client case documentation, program records, service delivery and enrollment data, assessments, attendance tracking, and client communications. It also provides administrative support to the Contracts division and Human Resources, including preparing correspondence and reports, maintaining files, processing purchase order requests, assisting with employee orientation, and coordinating the distribution and collection of HR communications and annual requirements. The role works under direct supervision using standardized routines and reports to the Project Manager.

Requirements

Minimum of a bachelor’s degree (BA or BS), or three years of professional experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
Excellent oral and written communication skills; must be able to read, write, and communicate clearly in English.
Proficiency operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and other social media applications.
Must provide own transportation.
Must clear a DMV check.
Must possess a valid operator’s license and maintain current vehicle registration, liability insurance, and vehicle inspection.
Must be ambulatory and able to see, hear, speak, and otherwise communicate effectively.
Ability to organize, work effectively, conceptualize, prioritize objectives, and exercise independent judgment based on organizational policies and activities.
Ability to integrate resources, policies, and information to determine procedures, solutions, and other outcomes.
Excellent organizational skills and ability to complete projects efficiently and independently.
Good public relations skills and ability to work with employees and the public.
Ability to maintain effective working relationships with and among personnel.
Ability to tolerate frequent periods of high stress, heavy workload, and multiple priorities, and to function in a hectic work environment with occasional high-stress periods.
Ability to work occasional long or extended hours, including weekends.
Must maintain strict confidentiality of all information.
Knowledge of coaching and mentoring and ability to provide information or advice to others and assist staff with tasks such as data entry and research.

Responsibilities

Work with Human Resources, the Program Manager, job coaches, and other staff to support clients throughout the Opportunity Accelerator Framework.
Communicate with service providers to assist in evaluating client progress; provide counsel and guidance and help initiate supportive service requests.
Maintain the computer lab, instruct clients and staff in using its technology and software, and monitor client activities.
Assist with maintaining client case documentation, including records, progress notes, and information needed to meet grant requirements.
Review and verify documentation supporting assistance requests in accordance with program guidelines, and explain clients’ rights, responsibilities, required actions, and available services.
Assist with creating assessments and evaluations of participants’ understanding of Job Readiness and/or PRE-ETS curriculum.
Maintain attendance documentation and provide participation information to program managers and career navigators as applicable.
Enter enrollment and service delivery data into the case management system.
Create and research training exercises to support participant growth and development.
Direct visitors by maintaining employee and department directories.
Stay informed of program policies, procedures, activities, and operations; comply with applicable changes and assist with corrective action plans where needed.
Conduct outreach to community providers and employers to gather information supporting service planning as needed.
Maintain professional knowledge, keep abreast of job-related rules, statutes, and laws, interpret professional literature, and attend applicable workshops, meetings, and seminars.
Follow work-site rules and company policies, including those relating to dress, parking, lunch, and breaks.
Keep the Program Manager and Human Resources Manager informed of unusual or crisis situations.
Participate in team meetings and trainings.
Perform clerical duties, special projects, and other tasks as assigned by Project Managers.
Maintain the Contracts division’s operational and personnel files accurately and in an organized, up-to-date manner.
Prepare assigned correspondence, reports, manuals, memos, and forms originating from the Contracts division.
Prepare purchase order requests as needed.
Assist Human Resources with new-employee orientation.
Assist with the annual equipment inventory.
Manage distribution and collection of HR-directed communications and annual requirements, including annual and 90-day evaluations and annual benefit packages.
Maintain confidentiality of all information and establish effective working relationships with staff, volunteers, clients, and others.