Career Development Specialist (Case Manager)

Kinexus Group•Paw Paw, MI

2h•Hybrid

About The Position

The Career Development Specialist is a crucial player within the Michigan Works! Team, working with a variety of populations seeking employment, including low-income individuals, youth, college students, adults switching careers, single-parents, offenders, long-term unemployed, and the ALICE population, connecting them to community resources. They ensure the job seeker has a good customer experience while aligning key resources for assisting with barriers to employment. The expectation is the Career Development Specialist will strive to dual enroll the job seeker in multiple programs that will help them reach self-sufficiency.

Requirements

Bachelor’s Degree or equivalent professional experience in business, human services, workforce development, or a related field
Strong interpersonal and communication skills
Passionate about serving others and the community
Capability to work in a team environment
Ability to organize, prioritize, and maintain confidentiality
Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms (ex: Google Hangout, Zoom)
Ability to adapt to change and work in a fast pace environment
Strong critical thinking and problem-solving skills

Nice To Haves

Two years of professional experience in business, social services, workforce development, or a related field
Prior case management experience
Spanish bilingual ability

Responsibilities

Develop a working knowledge of required competencies of workforce programs: WIOA (Workforce Innovation Opportunities Act), FAE&T (Food Assistance Employment & Training), PATH (Partnership Accountability Training and Hope), RESEA (Reemployment Eligibility Service Employment Assessment), TAA (Trade Adjustment Assistance), Wagner-Peyser, and other programs as they are awarded
Identify and provide career coaching, including resume assistance, mock interviews, supportive services, training opportunities, and professional development services in line with job seeker needs and regional job growth-employer demand
Work to resolve barriers with disadvantaged participants and help establish and connect the participants to training, employment, and scholarship opportunities
Perform timely data entry and maintain accurate participant files and perform monthly audits on each participant's file
Maintain knowledge of current Michigan Works! services, high-demand sectors, and local employment opportunities
Ongoing outreach and recruitment to seek potential customers for established programs
Utilize tools to assess skills and abilities, assist with career planning, and provide continuous monitoring of the career development process
Works closely with Workshop Facilitator on the development of career coaching workshops both in person and in a virtual setting.
Interact daily with internal and external partners to achieve successful outcomes in support of performance metrics and organizational vision, goals, and strategies
Performs an array of service duties including: Veterans Affairs, Hiring and Special Event Planning, Jobseeker Outreach, High School Completion and Adult Education Provider Outreach, Community Resources and Partner Engagement, Workforce Intelligence and Salesforce, Compliance and File Retention
Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time
Model the way for a common purpose and shared consciousness under our Team of Teams approach.
Accountability to align with the mission, vision and values of Kinexus Group
Live our values - be bold, be inspirational, be entrepreneurial and be inclusive.
Continuous quality improvement