Career Coach

Northcentral Technical College • Wausau, WI

6d

About The Position

The Career Coach plays a key role in recruiting prospective students to Northcentral Technical College (NTC). The position builds relationships with K12 schools, community partners, and local employers while providing individual support for career exploration, applications, and financial aid guidance. The Career Coach leads and participates in recruitment events, coordinates career development initiatives, and engages students to foster connections with NTC. The role collaborates with internal and external stakeholders, participates in ongoing professional development, and promotes NTC programs and services. The position may also support projects across Student Services and other college areas to advance institutional goals and student success.

The regular schedule follows standard business hours, with flexibility required for occasional evening or weekend work and travel to other locations based on college events or operational needs. Regular travel to NTC campuses and local high schools is required.

Requirements

• Associate's degree or equivalent.
• At least two years of experience in admissions, recruitment, sales, customer service, or enrollment services; higher education or K12 experience is preferred.
• Strong customer service and case management skills.
• Ability to foster positive interpersonal relationships with internal and external customers.
• Strong active-listening skills and the ability to identify key information and respond professionally.
• Demonstrated ability to engage and work effectively with people in educational, professional, or community settings.
• Ability to work collaboratively in a team-oriented, multitasking, fast-paced environment.
• Ability to read, write, and comprehend instructions, reports, and emails; speak and potentially present information to groups.
• Ability to perform basic arithmetic and compute rates, ratios, and percentages.
• Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Ability to manage and track document changes; create, modify, and format templates and files; use multiple computer screens; and multitask across computer applications.
• Ability to ask follow-up or clarifying questions, help de-escalate situations, and offer appropriate problem resolution when necessary.
• Valid driver's license, ability to meet NTC's insurance carrier standards, and ability to pass a motor vehicle background check.

Nice To Haves

• Bachelor's degree.
• Experience in higher education or a K12 setting.

Responsibilities

• Serve as a primary contact for prospective students, providing career exploration, application assistance, and guidance with initial steps such as FAFSA.
• Provide individual educational planning services and make appropriate referrals.
• Assess area high schools' needs and provide career and post-secondary planning services in support of Academic and Career Planning initiatives.
• Develop, promote, and coordinate services for students in NTC's district schools.
• Respond to prospective student inquiries by email, phone, text, and chat, providing ongoing follow-up and support.
• Lead and participate in recruitment activities, including campus tours, open houses, Preview Days, education fairs, career fairs, and specialized events.
• Contribute to career development initiatives, on-campus events, admitted-student and family engagement, and activities focused on regional community needs, as assigned.
• Support projects across Student Services and other college areas to advance institutional goals and student success.
• Stay informed about NTC programs, admissions, financial aid, and services.
• Provide input on recruitment best practices and share new ideas.
• Document and track prospective-student interactions and outreach activities in Workday CRM.
• Participate in training and professional development opportunities.

Benefits

• Competitive salaries.
• Excellent benefits.
• Generous paid time off for most full-time positions.
• Two paid closures for most full-time positions: the winter holiday period (Christmas through New Year) and the week of July 4th.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree