Career coach

Equus•Chicago, IL

1d•$22 - $24•Onsite

About The Position

The Career Coach develops local job seekers through planning, program services, and appropriate referrals to provide employers with qualified candidates. The role connects job seekers with open positions, supports businesses in recruiting applicants, assesses customer service needs, and helps customers build and implement plans to improve employment skills. The Career Coach provides career advisement, makes referrals to jobs and training or education programs, and supports job placement or advancement. The position also carries out program procedures and accurate case management, maintains ongoing relationships with customers and service providers, documents interactions in case notes, and ensures case files meet program requirements. The Career Coach uses market research tools and knowledge of industry trends to guide placement and education decisions, and provides timely service to job seekers and employers. The role may include other reasonable related duties assigned by management, and work schedules may change as business requirements dictate, including overtime.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience.
At least two years of experience in staffing, recruiting, or workforce development.
At least one year of experience using computer systems for data entry and data review.
Demonstrated verbal and written communication, customer service, and computer skills.
Knowledge of employment and recruiting practices and business practices and industry sectors.
Ability to assess customer employability skills and gaps and apply program policy.
Ability to work effectively in a fast-paced environment.
Familiarity with regulatory entities and their laws, policies, and guidance.
Ability to read and interpret written procedures, prepare routine reports, enter data into computerized systems, and maintain files according to program guidelines.
Ability to provide Extreme Customer Service when working with customers.
Valid driver's license and adequate vehicle insurance coverage.
Required competencies include customer service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity, and recruiting experience.

Nice To Haves

Previous workforce experience and/or case management experience.

Responsibilities

Connect job seekers with open positions resulting in employment.
Help businesses recruit qualified applicants.
Interview customers to assess their service needs.
Help customers develop, evaluate, and implement plans to enhance employment skills.
Identify job seeker barriers and refer customers to appropriate resources.
Provide career advisement through individual employment plans, job referrals, training or education referrals, and job placement or advancement.
Implement program-related procedures and maintain accurate case management.
Provide ongoing case management and act as a liaison between customers and service providers.
Document customer interactions in well-written case notes.
Maintain knowledge of market research tools and industry and sector trends to guide job seekers toward suitable placement or education.
Ensure case files meet or exceed programmatic requirements.
Provide timely service to job seekers and employers and use Extreme Customer Service behaviors in all interactions.
Perform other reasonable related duties as assigned; work schedules may change as required, including overtime.