Career Center Navigator

Brazos Valley•Bryan, TX

14h

About The Position

A Career Center Navigator in Workforce Development supports job seekers by managing and maintaining the resource room and providing tools, guidance, and resources to help clients achieve employment goals. The role assists clients with job-search activities, resumes, applications, and access to computers and other technology; offers personalized job-search assistance; delivers orientations and workshops; and connects clients with relevant services and programs. The Navigator maintains a welcoming, organized environment, keeps employment information current, and tracks client progress and resource use. The position also supports project execution through completing assigned tasks to established scope, schedule, and quality standards; communicating progress and risks; collaborating and sharing knowledge with team members; following project plans and procedures; participating in risk mitigation and continuous improvement; using resources efficiently; and taking accountability for deliverables while observing ethical standards and organizational policies. The Navigator assists customers in using computer-based employment resources, preparing resumes and applications, and accessing software and office equipment. The role maintains occupational and labor-market information, resource-room usage records and materials, and agency property; performs data entry and limited computer troubleshooting; and conducts outreach and services related to Unemployment Insurance profiling and Dislocated Worker reports. Other related duties may be assigned.

Requirements

High school graduate or GED certificate.
Experience using a variety of computer software programs.
Knowledge of, or ability to learn, relevant computer software, computers, other office equipment, and the Internet.
Ability to interact with customers in a positive and productive manner.
Ability to organize work requirements.
Excellent communication, presentation, and writing skills.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Adhere to SERCO’s mission and treat customers with respect and care.
Help customers navigate computer-based information sources, including America’s Job Bank, Work in Texas, and My Texas Careers.
Assist customers with preparing resumes and applications and explain available software programs.
Monitor computers and printers, perform limited personal-computer troubleshooting, and request in-depth maintenance when needed.
Operate and monitor the use of fax machines, copiers, and the phone bank.
Obtain and maintain occupational and labor-market information, including information about self-assessment, career planning, occupations, employment opportunities, job-market conditions, and relevant trends.
Make career and job information available through computer and printed materials.
Maintain accurate daily Resource Room usage records and enter data for various reports.
Assist in maintaining an inventory of Resource Room materials and safeguard agency property and expendable supplies.
Deliver orientations for job seekers reached through Unemployment Insurance (UI) Profiling.
Call job seekers appearing on UI and Dislocated Worker (DW) reports.
Assist with Curbside and Virtual Lab services, if available.
Manage the VOS and Work in Texas systems.
Complete assigned project tasks within defined scope, schedule, quality, and budget parameters.
Communicate progress, potential delays, issues, and risks to the manager; collaborate with team members and share knowledge.
Participate in risk identification and mitigation, follow project schedules and standards, and contribute to lessons learned and process improvements.
Use allocated resources efficiently, take accountability for deliverables, and adhere to professional and ethical standards and organizational policies.
Perform other related duties as assigned.