Career Center Assistant

SAN DIEGO WORKFORCE PARTNERSHIP•El Cajon, CA

1d•Onsite

About The Position

The Career Center Assistant serves as the concierge and first point of contact for job seekers requesting in-person services at assigned Career Centers. Reporting to the Manager of Career Center, this role provides walk-in clients with empathetic, well-informed workforce development services and interacts with the public while coordinating with internal staff, co-located partners, and community partners. The position supports effective front desk management, resource and computer lab coordination, event coordination, and client services. This is a 100% onsite position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation ranges from $24.50 to $30.84. Final base salary within the range depends on factors such as education, knowledge, skills, experience, and internal pay equity.

Requirements

High school diploma or equivalent.
Two to four years of receptionist or administrative assistant experience.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Computer proficiency, particularly with Microsoft Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Excellent communication and advanced interpersonal skills.
Previous experience with Salesforce, Zendesk, CalJOBS, or similar publicly funded CRM systems.
Bilingual ability.
Bachelor’s degree in a related field.
One to two years of workforce development experience.
Knowledge of WIOA, workforce development programs, the Employment Development Department (EDD), Department of Rehabilitation, and CalWORKs/CalFresh services.
Certification in conflict management, motivational interviewing, trauma-informed care, and/or social-emotional learning.
An empathetic, person-centered approach.

Responsibilities

Welcome, greet, and support clients, staff, and guests at the assigned Career Center’s front desk and reception area.
Respond to client inquiries about SDWP programs and services, co-located partners’ programs, and other resources available at the Center.
Maintain an organized and welcoming reception area, including the lobby, front desk, resource room, computer lab, and other service areas.
Coordinate with the CS Leadership team and network partners to ensure the front desk, reception area, and resource room are appropriately staffed.
Support Career Center operations, including opening and closing the Center as needed.
Collaborate with internal SDWP teams and co-located partners to refer clients for program assessments and services across the Career Center.
Support the Career Center Manager and SDWP team members with facilities requests and follow-up, and bring safety concerns to Center leadership.
Coordinate and support Center events and meetings, including planning, scheduling, resources, communication, and directing client traffic.
Represent the organization’s mission and vision during events and meetings.
Enter and maintain basic CRM records for clients and guests, including event and workshop attendance.
Perform other related duties as assigned.