Technology Coordinator, Career Center

UVA Health•Charlottesville, VA

7d•$26 - $28•Hybrid

About The Position

The Technology Coordinator supports the effective collection, organization, maintenance, and use of Career Center data and provides day-to-day technology support for the University Career Center. The role supports Career Center and University-wide data collection initiatives, including the First Destination Survey and Summer Plans Survey; develops and maintains data collection forms and surveys; monitors data quality and records; prepares routine reports; and assists staff with data-related projects and research. The Coordinator provides support for hardware, software, equipment, user access, connectivity, audiovisual technology, and other technology needs. The position also assists with technology procurement, equipment inventory, vendor communications, employee onboarding and offboarding, and event technology. Working collaboratively with Career Center staff, University partners, vendors, and IT professionals, the Coordinator helps ensure that data and technology resources are accurate, accessible, reliable, secure, and responsive to staff needs. The position may coordinate and supervise student employees, temporary staff, volunteers, or other project contributors as appropriate.

Requirements

Bachelor's degree required; a combination of relevant experience, education, and certification(s) may be considered in lieu of a degree.

Nice To Haves

Bachelor's degree preferred.
Previous experience working in higher education, preferably in student affairs, career services, student employment, or a student support environment.
Hands-on IT help desk or end-user support experience in an enterprise environment; Intune or Jamf experience is ideal.
Experience with audiovisual and event technology, including Zoom meetings, hybrid event setup, and conference room systems.
Experience supporting data collection, cleaning, or reporting in a higher education setting.
Strong documentation, training, and customer service skills.

Responsibilities

Provide day-to-day technology support to Career Center staff and help resolve hardware, software, connectivity, and equipment concerns.
Serve as a primary contact for routine technology questions and escalate complex issues to University IT or other technical partners.
Troubleshoot desktop computers, peripherals, printers, mobile devices, network connectivity, audiovisual equipment, and other technology.
Assist staff with Microsoft Office, Adobe Creative Cloud, Zoom, Android, iOS, and other commonly used applications and platforms.
Assist with technology account setup, user access, and permissions related to employee onboarding and offboarding.
Coordinate with University IT on Active Directory, Group Policy, endpoint administration, network issues, IT security, and other enterprise technology needs.
Provide routine access, troubleshooting, and user support for SaaS applications and other Career Center technology platforms.
Maintain documentation on technology procedures, troubleshooting, equipment, user access, and frequently requested support.
Maintain an accurate inventory of Career Center technology equipment and assist with equipment procurement, deployment, replacement, transfer, and surplus.
Help identify technology needs and evaluate potential technology solutions with Career Center staff.
Communicate with technology vendors about routine product, service, support, and equipment issues.
Assist with technology-related purchasing processes and documentation and coordinate with the Coordinator, Administrative Operations, on purchasing, contracts, invoices, equipment, and staff transitions.
Monitor equipment and technology resources for maintenance, replacement, or upgrade needs.
Promote appropriate technology security practices and assist with security and access concerns.
Support Career Center data collection, organization, maintenance, and reporting processes.
Coordinate administrative and technical aspects of the First Destination Survey, Summer Plans Survey, and other major data collection initiatives.
Develop, program, test, and maintain data-entry forms, Qualtrics surveys, and other data collection instruments.
Assist staff with developing and implementing surveys and other data collection activities.
Monitor data for accuracy, completeness, consistency, and appropriate documentation, and maintain organized records of data collection activities.
Prepare routine reports, spreadsheets, data summaries, and other materials requested by Career Center staff and leadership.
Respond to data requests and support data-related projects in partnership with career professionals.
Gather, organize, document, and present information for research projects; conduct benchmarking research and gather information from peer institutions and University sources as requested.
Support required data submissions, deadlines, Extract, Transform, and Load (ETL) processes, and related data-management activities.
Assist with data documentation, appropriate data access and security practices, and data-related resources within the Career Center Hub.
Provide basic training and guidance to staff and student employees on applicable data collection systems and procedures.
Coordinate and monitor data-related work assigned to student employees, temporary staff, volunteers, or other project contributors.
Help identify opportunities to improve data collection processes, documentation, and accessibility.
Support technology requirements for Career Center meetings, programs, and events in partnership with the Events Team.
Assist with audiovisual, presentation, connectivity, Zoom, and other event technology needs; set up, test, troubleshoot, and break down technology before and during events.
Prepare technology for presentations, meetings, workshops, and other programs.
Coordinate technology-related project tasks, including timelines, communication, documentation, and follow-up.
Develop basic technology guides and resources and assist with implementing new or updated technology resources and communicating changes to affected staff.
Participate in projects that improve the accessibility, reliability, usability, and sustainability of Career Center data and technology resources.
Perform other duties as assigned in support of the mission and strategic priorities of the UVA Career Center.