Career Center Manager
About The Position
The Career Center Manager oversees customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. The manager oversees the customer experience and fosters human-centered design, provides excellent service to internal and external clients, and provides leadership and direction to program staff. The role works with the EDSI Program Director to ensure appropriate use of staff and program resources and achievement of contractual goals. It supports performance analysis and improvement, ensures person-first service and staff cross-training, oversees program policies and data collection, and prepares intake and assessment reports. The position serves Career Centers in Leon, Wakulla, and Gadsden counties and requires travel between centers as necessary.
Requirements
- Experience in a team-oriented environment.
- Experience with WIOA, TANF, and SNAP services.
- Florida Workforce Professional Certification Tier I, to be completed within 30 days of employment.
- Proficiency in Microsoft Office applications.
- Valid driver's license.
- Ability to converse with a wide range of professionals and demonstrate a positive attitude.
- Strong community awareness of Leon, Wakulla, and Gadsden counties.
Nice To Haves
- Preferred experience in business, sales, training, or management.
- A bachelor's degree in business, education, human resources, liberal arts, or a related area is preferred.
Responsibilities
- Work with the EDSI Program Director to ensure staff and program resources are used appropriately and contractual goals are met.
- Assist the Program Director and Performance Analyst in analyzing performance and internal monitoring reports and making improvements to meet goals negotiated with the State.
- Ensure and provide person-first services and guidance to Career Center customers.
- Mentor staff and model positive communication techniques to resolve customer issues and barriers.
- Ensure staff are cross-trained on eligibility for all programs.
- Demonstrate, maintain, and communicate program policies and procedures.
- Prepare statistical monitoring and other reports related to intake and assessment.
- Participate in staff development training.
- Oversee relevant data collection in Employ Florida.
- Facilitate functional team meetings to ensure timely information sharing and effective use of program resources.
- Assist with recruitment and outreach to market programs and CareerSource services.
- Seek training and information on new and innovative programs that could positively affect CareerSource operations.
- Travel between Career Centers as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
