CareConnect Training Operations Coordinator

OhioHealth • Columbus, OH

8d

About The Position

The CareConnect Training Operations Coordinator serves as an operational partner to CareConnect Training leadership, coordinating departmental initiatives, project intake, resource tracking, Agile work management, reporting, and analytics. The role works with training managers, trainers, LMS administrators, eLearning developers, operational leaders, and project teams to provide visibility into departmental work, resource demand, project status, and operational performance.

The Coordinator supports strategic and operational initiatives through planning, communication, facilitation, reporting, and process improvement. This is a central coordination role without direct supervisory responsibilities, personnel management, performance management, budgeting authority, or staffing decision-making responsibilities. Success is measured by the effectiveness of departmental coordination, work and resource visibility, reporting and analytics, Agile facilitation, and support for initiatives. Responsibilities also require a focus on safety, quality, and efficiency.

Requirements

• Bachelor's degree required; a degree in Business, Healthcare Administration, Education, Information Systems, Organizational Leadership, Project Management, or a related field is specified.
• Three to five years of experience in project coordination, operations, training, healthcare, information systems, process improvement, Agile delivery, or related disciplines.
• Knowledge of project management principles, methodologies, and tools.
• Working knowledge of Agile frameworks, Scrum practices, and continuous improvement methodologies.
• Strong organizational skills and ability to manage multiple priorities and competing deadlines.
• Strong analytical skills, including ability to collect, interpret, and present operational data and performance metrics.
• Experience creating dashboards, reports, scorecards, presentations, and executive summaries.
• Ability to facilitate meetings, planning sessions, retrospectives, and cross-functional discussions.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to identify process improvement opportunities and coordinate implementation efforts.
• Strong technical aptitude and proficiency with Microsoft Office applications and reporting tools.
• Ability to work independently and collaborate effectively across teams and departments.

Nice To Haves

• Knowledge of healthcare operations, workflows, organizational structures, and technology systems.
• Knowledge of Epic applications and training operations.
• Experience coordinating projects, initiatives, or operational workstreams.
• Experience supporting Agile teams as a Scrum Master or Agile facilitator.
• Experience with work management, resource planning, capacity tracking, or portfolio coordination.
• Experience developing productivity, operational, quality, customer experience, or learning-related metrics.
• Experience with ServiceNow, Azure DevOps, Jira, Power BI, Smartsheet, Microsoft Project, or similar tools.
• Knowledge of OhioHealth clinical and operational workflows.
• Demonstrated ability to influence outcomes through collaboration, effective communication, and relationship building.
• Strong commitment to customer service, operational excellence, and continuous improvement.

Responsibilities

• Coordinate departmental initiatives and project-related training requests, upgrades, workflow redesigns, onboarding enhancements, and technology implementations.
• Maintain project plans, timelines, milestones, risks, dependencies, meeting documentation, and status reports; facilitate stakeholder communication and escalate risks, barriers, and resource constraints.
• Manage project intake by documenting requests, tracking work demand and progress, and maintaining visibility into commitments and work in progress.
• Prepare project updates, executive summaries, presentations, and reporting materials for department leadership.
• Coordinate and track training resource requests from project teams, operational leaders, analysts, and application teams.
• Maintain resource tracking tools, workload inventories, and capacity-planning data; prepare workload reports, capacity analyses, forecasts, and resource allocation recommendations.
• Monitor work across training, instructional design, LMS administration, eLearning development, onboarding, and support functions to identify workload trends and capacity concerns.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Maintain Agile boards and work management tools; track sprint metrics, throughput, work completion, backlog health, and team capacity.
• Identify and escalate impediments, promote Agile practices, support continuous improvement, and ensure work is documented, prioritized, and aligned with departmental goals.
• Develop, maintain, and distribute dashboards, scorecards, reports, and operational metrics; analyze project delivery, resource utilization, Agile performance, training productivity, credentialing and onboarding, LMS and learning, customer experience, and continuous improvement data.
• Identify trends, risks, opportunities, and recommendations, and support monthly, quarterly, and annual reporting for department leadership.
• Support standardized departmental processes, templates, documentation, and governance practices; coordinate process improvements and maintain project management, Agile, reporting, and operational documentation standards.
• Facilitate lessons-learned discussions and continuous improvement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level