Seasonal Operations Training Coordinator

Fanatics Commerce•Las Vegas, NV

1d•Onsite

About The Position

Fanatics Commerce is seeking a creative and passionate Training Coordinator to develop and deliver Operations training programs that enhance workforce capability across fulfillment and manufacturing centers. This role involves coordinating and facilitating function-specific training, improving training materials, and onboarding seasonal employees at scale. The Training Coordinator will leverage data, automation, and AI-enabled insights to drive business and fan impact through BOLD leadership and execution excellence.

Requirements

Highly proficient in computer usage, email, and Microsoft Office Suite, with the ability to manage training records and documentation in digital systems.
Strong organizational skills and attention to detail, with demonstrated ability to manage multiple training programs and priorities simultaneously.
Excellent leadership and communication skills, including comfort presenting and facilitating in classroom and tour environments with groups of varying sizes and backgrounds.
Situational leadership experience and knowledge, with the ability to flex style based on learner needs and operational context.
Understanding of fulfillment and manufacturing processes and operational flow.
Physical ability to work in a warehouse environment — including standing 6–8 hours per day, walking 3–5 miles per day, and lifting and carrying up to 50 lbs.
Ability to work with and train a diverse workforce across multiple shifts, including peak season schedules.
High School Diploma or equivalent work experience required.

Nice To Haves

6–12 months of experience facilitating adult learning theories and effective training principles preferred.
6–12 months of training or technical writing experience preferred.
Bilingual in Spanish/English preferred for candidates applying to Kentucky and Las Vegas locations.

Responsibilities

Partner closely with the Learning and Development team to align Operations training programs with corporate learning initiatives.
Observe and evaluate individual trainers and team leaders to provide actionable recommendations.
Attend and contribute to Fulfillment or Manufacturing Center Management Team meetings.
Conduct and facilitate New Hire Orientations.
Design and deliver participant-centered personal and professional improvement training courses.
Partner with Operations leaders to understand evolving business needs and translate them into targeted training solutions.
Adapt training delivery and communication style to effectively engage a diverse, multilingual workforce, including Spanish/English bilingual facilitation where needed.
Conduct task analyses to create and validate Standard Operating Procedures.
Continuously evaluate existing training programs and materials, identifying opportunities to modernize content and improve learning outcomes.
Develop and maintain a systematic method for tracking training completion, cross-training effectiveness, and individual employee knowledge and skill development.
Apply adult learning principles in a warehouse environment, piloting new methods and tools.
Coordinate and deliver function-specific training programs across various shifts and time periods, including peak season hours.
Lead onboarding and training initiatives for seasonal employees, managing high-volume facilitation demands.
Communicate effectively with all levels of the organization.
Own assigned training responsibilities with a high degree of organizational rigor, attention to detail, and follow-through.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.