Training Coordinator Resort Operations

Holiday Inn Club Vacations•Myrtle Beach, SC

21h•Onsite

About The Position

Holiday Inn Club Vacations is seeking individuals who are passionate, instill confidence, trust, and respect, encourage success, and build relationships to join their friendly, engaged, and professional team. The Training Coordinator will be responsible for coordinating training for front of house, back of house, and guest services teams, with a specific focus on the Team Member Recognition and Engagement Journey. This role involves becoming a 'super-user' for OC Tanner, Orange at Heart programs, and Medallia scores and reporting. The coordinator will collaborate with various lines of business to assess current processes and propose effective training solutions.

Requirements

Excellent written and oral communication skills.
Computer skills.
Ability to thrive in a collaborative team environment.
Proficiency with Microsoft Outlook (Word, PowerPoint, Publisher).
Four (3) years of driving experience.
Active valid driver's license.

Nice To Haves

Associates Degree or higher in Hospitality, Human Resources, or related field.
One year of experience in hospitality or resort operations.
Certifications in professional organizations.
Discipline specific licenses.

Responsibilities

Support training and development functions including class rosters, facilitation, and evaluation.
Handle administrative tasks such as data entry, supply management, and content review/development.
Visit operating areas to foster relationships, communication, and connection.
Update training tools and checklists as needed.
Track and monitor team members' learning and development journey.
Track and report on the usage of recognition points and initiatives.
Partner with Human Resources to define the impact of recognition across departments.
Facilitate Leadership Recognition Training Courses.
Monitor a Recognition Roadmap for resort-wide programs, including awards nominations and milestones.
Establish and reinforce departmental goals and metrics that drive success.
Communicate and measure goals weekly, posting scores and measuring progress and trends.
Develop communication and engagement plans to increase scores.
Distribute rewards and recognition monthly for team member and leader incentives.
Assist in planning and executing team and leader recognition related to metrics.
Assist Training Managers with tracking, implementation, and reporting of safety and compliance standards.
Order supplies and workbooks to support learning and compliance.
Partner with Risk Management and Security to ensure proper trainings are in place.