Sedgwick your Career Starter- Hiring Event - Southfield, MI

Sedgwick•Southfield, MI

1d•$18•Hybrid

About The Position

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. This role is for a full-time Care Team Representative, Leave of Absence Representative, Disability Representative, or Senior Disability Representative. The hiring event is by pre-registration only. The event details are: Date: Thursday, May 7th, 2026, Time: Assigned upon registration, Location: 300 Galleria Officentre Southfield MI 48034. The primary purpose of a Care Team Representative is to provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience required.
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Inbound call center experience preferred.

Responsibilities

Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
Performs other duties as assigned.