Caring Starts with You—Sedgwick Hiring Event – Memphis

Sedgwick • Memphis, TN

1d • Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions, offering a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values, demonstrating a commitment to doing the right thing. Our teams collaborate in person while enjoying the flexibility of a hybrid work environment. The primary purpose of this role is to provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

Requirements

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi task in fast paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.
• Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees