Sedgwick your Career Starter - Hiring Event - Orlando

Sedgwick • Orlando, FL

1d • Hybrid

About The Position

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions, with over 33,000 colleagues across 80 countries. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, brand protection and other lines. Sedgwick is hosting a hiring event in Orlando, FL, for full-time roles including Care Team Representatives, Leave of Absence Representatives, Disability Representatives, and Senior Disability Representatives. The company emphasizes a caring culture, work-life balance, and a hybrid work environment where teams collaborate in person. The primary purpose of a Care Team Representative is to provide excellent service and empathy to callers regarding claims for multiple lines of business, expediting the claims process, providing detailed claim notes, resolving issues with a one-call/one-person response, and directing calls to appropriate escalation paths.

Requirements

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi task in fast paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.
• Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees