Field Engineer in Southfield, MI

Unisys•Southfield, MI

1d•Onsite

About The Position

The Field Engineer role involves providing comprehensive Field Engineering support for an assigned base of large and complex clients. This includes taking complete ownership of onsite service activities, performing advanced-level maintenance on all products, and conducting low-complexity installation activities. The engineer is expected to provide technical feedback on equipment, systems, and processes to improve overall service delivery, and use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. The position also requires identifying and resolving systemic issues within the team, proactively supporting other team members with technical assistance and expertise, and contributing to improved client services metrics reporting and documentation. Furthermore, the Field Engineer monitors technical and process issues, proactively informing management and/or the team with improvement recommendations. Unisys is a global technology solutions company that powers breakthroughs for leading organizations through cloud, AI, digital workplace, logistics, and enterprise computing solutions, with over 150 years of experience.

Requirements

High School Diploma or GED required
Generally, 2-4 years’ experience in area of responsibility
A valid drivers license and criminal background verification will be required
Must have access to a reliable vehicle

Nice To Haves

May require technical certification or Associate Degree

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.