Care Team Manager - Community Health

Reema Health•Edmonds, WA

1d•$85,000 - $90,000

About The Position

The Care Team Manager leads Reema Health's care delivery operations within an assigned market and manages a team of Community Guides. The role focuses on hiring, onboarding, coaching, and developing employees; building an engaged and accountable team culture; and achieving member engagement, quality, documentation, and operational goals. The manager uses performance data to guide coaching and improvement, supports Guides through complex member situations, monitors caseloads, and collaborates with cross-functional teams and community partners. The position champions Reema's technology platform and operational tools, helps team members adopt effective workflows, and identifies opportunities to improve processes. Although primarily a leadership role, the manager may maintain a small member caseload to support operational needs, provide coverage, and stay connected to members' experiences. Responsibilities may change as business needs evolve.

Requirements

At least 3 years of leadership experience in healthcare, community-based services, care management, social work, behavioral health, or a related field.
Experience coaching and developing employees.
Strong communication and relationship-building skills.
Experience using performance metrics and data to improve team outcomes.
Comfort learning and adopting new technology and helping others do the same.
Strong organizational, problem-solving, and prioritization skills.
Ability to thrive in a fast-paced, evolving startup environment.
Experience leading remote or field-based teams.
At least 18 years of age.
Availability to work Monday–Friday during core business hours.
If field-based, a valid driver's license, insurance, and reliable transportation.
Ability to pass a pre-employment drug screening and background check.
Ability to comply with federal, state, and local patient confidentiality and HIPAA regulations.
Ability to use technology-based tools and systems daily.
Ability to lift and carry up to 25 lbs occasionally.

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent experience.
Experience with care coordination, case management, population health, or social determinants of health.
Experience working with Medicaid, managed care organizations, or community-based healthcare programs.

Responsibilities

Hire, onboard, coach, and develop Community Guides.
Hold regular one-on-one meetings to provide coaching, feedback, recognition, and career development.
Foster an engaged, collaborative, and accountable team culture in a primarily remote environment.
Lead team meetings, case reviews, and ongoing learning opportunities.
Support Guides through complex member situations while reinforcing trauma-informed, member-centered care.
Monitor workloads and help Guides manage their caseloads effectively.
Partner with cross-functional teams to remove barriers and improve team effectiveness.
Lead day-to-day care delivery operations within the assigned market.
Monitor performance metrics, quality measures, documentation, and member outcomes.
Translate data into coaching, action plans, and operational improvements.
Hold the team accountable for key performance goals and help each Guide understand their contribution to overall success.
Ensure compliance with HIPAA, documentation standards, and organizational policies.
Build and maintain relationships with healthcare providers, community organizations, and local partners.
Champion organizational change and help the team adapt to evolving priorities and initiatives.
Champion adoption of Reema's technology platform and operational tools.
Coach team members on documentation, workflows, and technology best practices.
Troubleshoot operational challenges and identify process-improvement opportunities.
Promote effective use of technology to support member care and operational efficiency.
Maintain a small member caseload occasionally to support operational needs, provide coverage, and stay connected to the member experience.