Experienced RN for Flagship Care Team Lead Role - Greater Eastside Area | 2nd Family Home Care and Support Services

2nd Family•Bellevue, WA

23d•Remote

About The Position

The Care Team Lead is an experienced RN role supporting 2nd Family Home Care and Support Services’ launch in the greater Seattle area and Eastside. The role applies clinical experience, communication, problem-solving, and coaching skills to maintain effective relationships among caregivers (NACs), clients, and their loved ones, and to support excellent care. As part of the Flagship Care Team, the Care Team Lead will help establish the company’s culture and processes, provide feedback on processes and orientation models, mentor team members, and advise on emerging policies and procedures. The position is primarily remote and self-directed, with in-person client assessments and occasional training or team meetings. It requires agreed-upon consistent availability and flexibility during the launch phase.

Requirements

Active RN license in Washington State.
Home care, community health, or similar clinical experience.
Coaching, mentorship, or supervisory experience.
Strong documentation and communication skills.
Reliable transportation for in-person assessments.
Flexibility and leadership presence during the launch phase.
Collaborative, solutions-oriented mindset and genuine passion for people and service.

Responsibilities

Conduct initial in-home consultations and assessments, and document care plans.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned caregivers (NACs) to care plans and assess their skills.
Serve as the primary point of contact for clients and families when questions or concerns arise.
Communicate with and support caregivers, providing direction and mentorship as needed.
Review caregiver notes for each shift and follow up as needed.
Be available for calls and emails during on-duty hours, stated as 7 a.m.–7 p.m. unless otherwise agreed.
Respond to occasional emergency communications during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Attend a monthly company meeting, virtually or in person.
Occasionally support new employee orientations and in-service training.
Adopt and provide feedback on processes, templates, and orientation models.
Model excellence, serve as a resource and mentor for team members, and advise on emerging policies and procedures.