Care Team Coordinator (Medical Receptionist)

Psych Associates Group•Easton, MD

4d•Onsite

About The Position

Bloom Health Centers is seeking a dedicated and professional Care Team Coordinator (CTC) to join our administrative team at our Easton, Maryland and Annapolis, Maryland. This role is essential in ensuring efficient front office operations and supporting our mission of delivering compassionate and accessible psychiatric care. Bloom Health Centers also provides statewide telehealth services, and this position plays a key role in maintaining seamless coordination and communication between patients, providers, and the broader care team. The Care Team Coordinator (CTC) is responsible for supporting front office operations and ensuring a seamless and positive patient experience at Bloom Health Centers. This includes managing incoming telephone calls and email correspondence, scheduling and confirming patient appointments, facilitating communication between patients and clinical staff, and ensuring the accurate maintenance of patient records and charts.

Requirements

High school diploma or GED required
Ability to type a minimum of 35 words per minute
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and remain organized in a fast-paced healthcare environment
Basic computer proficiency including Microsoft Word, Excel, Outlook, and Teams

Nice To Haves

Minimum of 1 year of customer service, receptionist, call center, or healthcare administrative experience preferred
Experience working with electronic medical records (EHR) systems strongly preferred

Responsibilities

Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
Serve as a primary point of contact for patients seeking behavioral health services
Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
Escalate complex patient issues to the Office Manager and/or Regional Manager when appropriate
Other job duties as assigned
Schedule and confirm patient appointments
Send and track patient intake paperwork and required forms
Coordinate communication between patients, providers, and clinical staff
Support patient follow-up communications and appointment reminders
Maintain and update patient charts in the electronic medical record (EMR) system
Document patient communications and interactions accurately and in a timely manner
Ensure strict compliance with HIPAA and patient privacy standards
Assist with prescription prior authorizations and medication refill coordination as directed by providers
Answer and triage incoming phone calls, email, and fax communications
Support efficient front office workflow and operations
Assist with maintaining organized patient records and documentation
Participate in weekly staff meetings and operational discussions
Contribute to initiatives that support the growth and improvement of Bloom Health Centers
Collaborate with providers, therapists, and administrative staff to support continuity of care
Support a positive and collaborative team environment
Demonstrate sensitivity and responsiveness to the diverse cultural, religious, and gender identities of patients and staff