Care Coordinator (Medical Receptionist/PSR)

Confluent Health • Austin, TX

1d • Onsite

About The Position

This role is for a full-time Care Coordinator, also known as a Medical Receptionist/PSR, at TexPTS. The position involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment collection, and maintaining accurate patient records within the Electronic Medical Records (EMR) system. The ideal candidate will provide exceptional customer service, uphold HIPAA compliance, and foster a welcoming healthcare environment. TexPTS and Confluent Health offer structured training, mentorship, and a focus on creating a diverse, equitable, and inclusive workplace.

Requirements

• High School Diploma or GED required
• Minimum 1 year of experience in a medical office or healthcare setting required
• Basic office, customer service, and computer skills required
• Strong communication, organizational, and multitasking skills
• Ability to maintain patient confidentiality and professionalism at all times

Nice To Haves

• Medical Front Office Experience Desired
• Experience with EMR/EHR systems preferred
• Knowledge of insurance verification and scheduling preferred

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Benefits

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED