Care Coordinator (Medical Receptionist/PSR)

ProActive Physical Therapy Specialists•Vancouver, WA

6h•Onsite

About The Position

ProActive Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Salmon Creek team! This role involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment collection, and maintaining accurate patient records within the EMR system. The position requires excellent customer service, professional phone etiquette, and adherence to HIPAA compliance.

Requirements

High School Diploma/GED required
Basic office and customer service skills

Nice To Haves

Previous experience in a similar role

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.