Care Team Assistant at Westpark - Part Time

Wasatch Behavioral Health•Provo, UT

2d•Onsite

About The Position

Join Wasatch Behavioral Health as a Part-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Requirements

High school diploma or GED
At least 6 months of clerical or secretarial experience
Strong communication skills (verbal + written)
Solid computer and multitasking skills

Nice To Haves

Spanish speaking preferred

Responsibilities

Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
Schedule, reschedule, and confirm appointments while maintaining provider calendars.
Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
Prepare, update, and maintain accurate client charts and electronic health records.
Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
Assist clients with forms, paperwork, and general questions about clinic services and processes.
Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
Handle confidential information with professionalism while maintaining HIPAA compliance.
Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.