Care Support Specialist - Brunswick/Hinesville, GA

FLOURNOY HEALTH SYSTEM • Brunswick, GA

3d

About The Position

The Care Support Specialist supports caregiver and client processes for an assigned service area. The role coordinates caregiver recruiting, hiring, onboarding, credentialing, orientation, scheduling, engagement, and ongoing compliance, while also supporting client onboarding, reassessments, service changes, and required documentation. The specialist works with Care Relationship Managers, Nursing, Human Resources/Recruiting, Billing, TTP, and other operational partners to ensure caregivers are ready for assignments and clients are ready to begin and continue services. The role is a coordination point between caregiver readiness and client service needs, requiring timely follow-up, accurate system updates, and clear communication.

The position maintains a caseload of caregivers and serves as their main contact for employment, compliance, and performance matters. It includes conducting home visits, performance reviews, coaching, retention support, credential tracking, CPR and First Aid instruction, compliance and recordkeeping, and onboarding support for direct care team members. The specialist also gathers feedback, identifies training and support needs, and participates in initiatives to improve caregiver experience and operational efficiency.

Requirements

• High school diploma or GED.
• At least 1 year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
• Experience handling multi-line phone systems and a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Nice To Haves

• Current Certified Nursing Assistant (CNA) credential.
• Meets all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse.
• Bachelor’s degree or at least 2 years of experience in home health, healthcare, or staffing coordination within the last 24 months.
• Familiarity with scheduling and client management systems.
• Prior experience in a regulated or healthcare-based environment.

Responsibilities

• Maintain a dedicated caregiver caseload and serve as the main point of contact for employment, compliance, and performance matters.
• Conduct regular home visits to observe caregiver performance and verify quality and safety of care in accordance with agency standards and care plans.
• Complete caregiver performance reviews and provide coaching or corrective action when needed.
• Support caregiver retention through communication, recognition, and problem resolution.
• Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.
• Track caregiver credentials, including TB tests, CPR/First Aid certifications, background checks, and annual training.
• Provide advance reminders for credential expirations and help caregivers complete renewals on time.
• Serve as an in-house CPR and First Aid instructor and maintain training documentation.
• Ensure caregiver credentialing and documentation comply with agency, state, and Medicaid waiver requirements.
• Maintain accurate caregiver files in the electronic system of record.
• Facilitate onboarding for direct care team members, including Personal Care Aides, CNAs, and family caregivers.
• Collaborate with Talent Acquisition when an outside caregiver must be hired for coverage or replacement.
• Review onboarding paperwork for compliance and credentialing requirements before hire.
• Coordinate with HR and Care Relationship Managers to ensure new caregivers are trained and ready to begin service.
• Collect feedback from clients, families, and Care Relationship Managers about caregiver performance and satisfaction.
• Identify opportunities for additional training, mentorship, or support for caregivers.
• Participate in department meetings and initiatives to improve caregiver experience and operational efficiency.
• Coordinate client onboarding, reassessments, service changes, and required documentation.
• Follow up on caregiver readiness and client service needs, keeping records and system updates accurate and communicating clearly.
• Track reassessment packets proactively and identify, communicate, and follow up on missing client documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED