Care Support Specialist - Valdosta, GA

FLOURNOY HEALTH SYSTEM•Lowndes County, GA

About The Position

The Care Support Specialist supports the caregiver and client lifecycle for an assigned area or service area. The role coordinates caregiver recruiting, hiring, onboarding, credentialing, orientation, scheduling, engagement, and ongoing compliance, while also supporting client onboarding, reassessments, service changes, and required documentation. The specialist works closely with Care Relationship Managers, Nursing, Human Resources/Recruiting, Billing, TTP, and other operational partners to ensure caregivers are ready for assignment and clients are ready to begin and continue services. The role is a coordination point between caregiver readiness and client service needs, requiring timely follow-up, accurate system updates, and clear communication. The Care Support Specialist maintains a dedicated caregiver caseload, serving as the main contact for employment, compliance, and performance matters. The role includes home visits to observe care and review caregiver performance; performance reviews, coaching, and corrective action; and support for caregiver retention and problem resolution. The specialist tracks credentials and renewals, may serve as an in-house CPR and First Aid instructor, and maintains compliant caregiver records. The role also facilitates onboarding for PCAs, CNAs, and family caregivers, coordinating with HR and Care Relationship Managers to ensure new caregivers are trained and ready to work. Field oversight includes checking that care is safe and consistent with the care plan, collecting feedback from clients and families, identifying training and support needs, and contributing to initiatives that improve caregiver experience and operational efficiency. Success is measured by timely caregiver onboarding and hiring, coordinated client admissions and service changes, resolution of missing client documentation, and proactive tracking of reassessment packets.

Requirements

High school diploma or GED.
At least 1 year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
Experience using multi-line phone systems and managing a high volume of inbound and outbound calls.
Strong customer service, communication, organizational, and documentation skills.
Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
Valid driver’s license and reliable transportation for required field visits.

Nice To Haves

Current Certified Nursing Assistant (CNA) credential.
Meets all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse.
Bachelor’s degree or at least 2 years of experience in home health, healthcare, or staffing coordination within the last 24 months.
Familiarity with scheduling and client management systems.
Prior experience in a regulated or healthcare-based environment.

Responsibilities

Maintain a dedicated caseload of caregivers and serve as their main contact for employment, compliance, and performance matters.
Conduct regular home visits to observe caregiver performance and ensure quality of care aligns with agency standards and care plans.
Complete caregiver performance reviews and provide coaching or corrective action when needed.
Support caregiver retention through communication, recognition, and problem resolution.
Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.
Track caregiver credentials, including TB tests, CPR/First Aid certifications, background checks, and annual training.
Remind caregivers of upcoming credential expirations and assist them with timely renewals.
Conduct CPR and First Aid classes as an in-house instructor and maintain training documentation.
Ensure caregiver credentialing and documentation comply with agency, state, and Medicaid waiver requirements.
Maintain accurate caregiver files in the electronic system of record.
Facilitate onboarding for PCAs, CNAs, and family caregivers; involve Talent Acquisition when an outside caregiver is needed for coverage or replacement.
Review onboarding paperwork for compliance and credentialing requirements before hire.
Coordinate with HR and Care Relationship Managers so new caregivers are trained and ready to begin service.
Collect feedback from clients, families, and Care Relationship Managers about caregiver performance and satisfaction.
Identify opportunities for additional caregiver training, mentorship, or support.
Participate in department meetings and initiatives to improve caregiver experience and operational efficiency.
Coordinate new client admissions from initial packet through start of care, service changes, and client documentation follow-up.
Track reassessment packets proactively to minimize overdue or expired packets.