Care Specialist (RN Nurse Educator) - San Juan, Puerto Rico (National)

IQVIA • San Juan, PR

8d • Onsite

About The Position

The Care Specialist is a field-based registered nurse who helps eligible patients understand and navigate approved resources related to their prescribed therapy. The role provides product and administration education, promotes health literacy and adherence to the prescribed treatment plan, and offers non-clinical education on health insurance, access pathways, and affordability resources. The Care Specialist supports patients across multiple therapeutic areas through in-person, in-home, virtual, telephone, email, and appropriate community-based interactions while protecting privacy, respecting individual choice, and promoting equitable access.

The position is field-based and requires extensive travel across a large Puerto Rico territory. Approximately 90% of time is spent in field engagement and 10% on administrative work; travel is approximately 75–90%, depending on business and patient needs. The role is not eligible for visa sponsorship. Candidates must be authorized to work in the US without sponsorship.

Requirements

• Bachelor’s degree in nursing (BSN), required by the program.
• Current, unrestricted Registered Nurse (RN) license applicable to Puerto Rico.
• Current CPR certification or ability to acquire it.
• At least two years of professional experience in patient education, community outreach, case management, disease management, patient access, or another patient- or health-related field.
• Competency in injection or product-administration education, as applicable.
• Professional fluency in English and Spanish, including written and verbal communication.
• Proficiency with Microsoft Word, Excel, PowerPoint, and digital case-management or documentation tools.
• Ability to meet the role’s travel and field-based requirements.
• Reliable, well-maintained personal vehicle in safe operating condition, valid driver’s license, and full coverage insurance.
• Authorization to work in the US without visa sponsorship.

Nice To Haves

• Experience supporting patients across multiple therapeutic areas or complex treatment journeys.
• Working knowledge of healthcare coverage, reimbursement, patient assistance, affordability programs, and common access barriers.
• Experience partnering with healthcare organizations, community-based groups, or services supporting diverse or underserved populations.
• Experience managing a geographically dispersed caseload and collaborating in a cross-functional, regulated environment.

Responsibilities

• Deliver approved product, administration, disease-state, onboarding, adherence, and health-literacy education to patients prescribed designated therapies.
• Educate patients and caregivers, within approved program parameters, about insurance concepts, coverage processes, access pathways, and available affordability resources; connect them with appropriate approved services for individualized support.
• Help patients understand and use approved support tools and resources, including enrollment, reimbursement support, copay or affordability resources, and other access services for which they may be eligible, without guaranteeing coverage or financial assistance.
• Encourage informed dialogue between patients and healthcare providers and reinforce the treatment plan as prescribed.
• Provide supplemental injection or administration training when appropriately trained and authorized.
• Manage an assigned patient caseload and account geography, document interactions accurately and promptly, and coordinate across internal and external partners to support a consistent patient experience.
• Contribute practical field insights to the development and continuous improvement of patient programs, educational plans, and materials.
• Manage travel and program expenses within applicable standards and complete required company and service-provider training.
• Perform other program-related responsibilities assigned by management and approved through established review processes.
• Follow applicable policies, procedures, privacy requirements, program standards, and approved written guidance.
• Use only approved tools, resources, information, and materials that have completed the required divisional review and approval process, including STAR review where applicable.
• Do not provide medical advice, diagnose, recommend treatment changes, interpret clinical results, or interfere with decisions between a patient and healthcare provider; refer clinical questions to the provider.
• Provide general educational information about insurance, access, and affordability within the approved role scope; do not make coverage determinations, promise reimbursement or financial support, or provide legal, financial, or insurance advice.
• Protect patient privacy and confidentiality in every setting and promptly report adverse events, product complaints, or other reportable information according to established procedures.

Benefits

• Competitive annual base salary based on qualifications, experience, and applicable compensation guidelines.
• Car allowance to support field travel throughout Puerto Rico.
• Coverage of business-related fuel, toll, and parking expenses incurred during field work.
• Opportunity to participate in a performance-based incentive program tied to applicable patient support program goals, subject to program terms and company guidelines.
• Access to health insurance benefits in accordance with applicable plan terms and eligibility requirements.
• Professional development, learning, and career growth opportunities.
• Additional benefits and recognition opportunities may be available based on eligibility and applicable company programs.
• Potential base pay range of $75,000–$80,000 annually; actual base pay may vary based on job-related qualifications, location, and/or schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level