Care Specialist (Texas)

Q Point Health LLC • US,

21d • Remote

About The Position

The Care Specialist is a remote, full-time, non-exempt role, with a preferred location in Texas. The position provides supportive care and assistance to a diverse patient population, helping identify barriers to self-care and healing, decision-making, communication, and navigation of the healthcare system. The Care Specialist works closely with Community Health Workers, Chaplains, and other Clinical Operations team members while maintaining ethical behavior, professionalism, sensitivity, and confidentiality.

The Care Specialist is assigned a primary market and works within that market’s hours of operation, typically 8:00 AM–6:00 PM local time. The employee must work in the time zone aligned with the assigned market, regardless of residence. Priorities may shift to meet business needs, including support for additional markets, and periodic schedule adjustments may be requested for engagement initiatives or priority campaigns.

Requirements

• Associate’s degree in Healthcare or a related field, or an equivalent combination of education and/or experience.
• At least two years of experience in a directly related healthcare position.
• Proficiency with Microsoft Office applications and web-based technologies.
• Strong outbound calling experience.
• Ability to work independently in a productivity-based environment.
• Ability to navigate multiple systems simultaneously and comfort learning proprietary platforms.
• Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets.
• Reliable high-speed internet that meets company specifications.
• Flexible schedule within assigned market hours.
• Ability to shift quickly between priorities.

Nice To Haves

• Previous experience, knowledge, or understanding of coordinating care for members.
• Familiarity with federal and state healthcare and health information protection laws and requirements.
• One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT).
• Excellent verbal, written, and interpersonal communication skills.
• Ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes.
• Strong problem-solving skills, including systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action.
• Strong organizational and prioritization skills, with the ability to manage multiple activities independently and with minimal supervision.
• Bilingual ability (strongly preferred).
• Customer service experience; call center experience is acceptable if adaptable.

Responsibilities

• Conduct outbound calls to members to complete health assessments, identify care needs, and determine suitability for care coordination programs.
• Help patients address barriers to care, including scheduling appointments and locating and accessing community resources.
• Collaborate with patients, network providers, referral coordinators, and office and hospital staff, and document all activities.
• Explain available care coordination services to patients and caregivers.
• Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals for timely intervention.
• Perform activities that provide meaningful data to providers, patients, and their families.
• Participate in educational programs to maintain current skills and competency.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree