Care Partnerships Associate - North Carolina

Thriveworks • Durham, NC

4d

About The Position

Thriveworks is hiring a Care Partnerships Associate who lives in North Carolina to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners in markets that partner with North Carolina. This externally facing role combines business development, relationship management, and territory strategy, with an emphasis on developing referral opportunities and driving measurable growth. The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership growth.

Success is measured through referral growth and new client visits, new and expanded partnerships, reactivation of inactive or declining accounts, expansion across providers and locations, effective outreach and account management, Patient Referral Dashboard adoption, Salesforce accuracy and follow-through, and contributions to Care Partnerships goals.

Thriveworks is a clinician-founded and operated organization focused on making effective, affordable, and accessible mental healthcare available to all Americans. It has more than 2,800 providers across all 50 states, over 340 in-person locations nationwide, and participates with more than 360 commercial and government health plans. Applicants must be legally authorized to work in the United States at the time of hire; the position is not eligible for employment visa sponsorship.

Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Confidence with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and independently prioritize opportunities.
• Comfort using data and performance metrics to make decisions.
• CRM experience; Salesforce is strongly preferred.
• Strong ownership, organization, and follow-through.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Must live in North Carolina.

Nice To Haves

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
• Experience with Salesforce.

Responsibilities

• Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
• Develop strategies to grow existing partnerships and establish new referral relationships.
• Identify high-potential providers, practices, specialties, and healthcare organizations in assigned markets.
• Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.
• Build relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
• Conduct proactive outreach by phone, email, virtual meetings, and in-person engagement when appropriate.
• Educate partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
• Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.
• Help partners navigate the Thriveworks referral process and address barriers to patient access.
• Promote adoption of referral tools, including the Patient Referral Dashboard.
• Identify recurring partner needs and collaborate internally to improve the referral experience.
• Follow through on partner commitments, meetings, and growth opportunities.
• Research healthcare markets and identify new partnership opportunities.
• Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
• Prioritize accounts based on referral potential, performance, and strategic value.
• Maintain accurate account and activity information in Salesforce.
• Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
• Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

Benefits

• Healthcare, dental, vision, and life insurance benefits.
• 401(k) with 3% employer match.
• Paid time off and paid holidays.
• Optional coverage such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance.
• Professional development and advancement opportunities.
• An amazing team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed