Care Partner

Experience Senior Living•Orange City, FL

About The Position

The Care Partner assists residents with personal care and activities of daily living in accordance with service plans and resident requests. The role supports residents’ independence, personal choices, spiritual needs, and transition into the community through thoughtful engagement. It also includes housekeeping and laundry duties, helping residents attend life enrichment programs, responding to resident calls, communicating changing needs, and maintaining resident confidentiality and rights. The Care Partner must follow infection-control practices, report accidents and incidents, and be prepared for emergencies. Work schedules may vary and include weekends, evenings, and holidays.

Requirements

High school diploma or equivalent.
Must complete all state-required and Experience Senior Living specified training programs.
Able to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Able to follow detailed written or verbal instructions using common-sense judgment and deal with difficult situations.
Able to communicate effectively with management, team members, residents, family members, vendors, referral sources, and outside contacts.
Able to make independent decisions.
Must communicate in a warm, friendly, and caring manner.
Must have a passion for working with and around senior citizens.
Knowledge of customer-service principles and practices.
Able to work varied schedules, including weekends, evenings, and holidays.
Maintain a neat, clean appearance consistent with the dress code.
Demonstrate strong service delivery, address service failures, and prioritize customer needs.
Clearly present information verbally, read and interpret complex information, speak with residents, family members, and customers, and listen well.
Communicate warmly and helpfully while building credibility and rapport.
Work cooperatively with others to achieve goals and objectives.
Be tactful, maintain confidences, foster an ethical work environment, prevent inappropriate coworker behavior, give proper credit, and handle situations honestly.
Remain open to new information, adapt opinions, handle varied tasks and changing priorities, manage transitions between tasks, and adapt to changing customer needs.
Employment is contingent on successful completion of background screening in accordance with Florida law and company policy; certain positions may require fingerprinting and Level 1 or Level 2 background screening.

Nice To Haves

Certified Nursing Assistant or Home Health Aid certification preferred, but not required.
License or certificate for medication assistance, if applicable under state regulations, preferred.
CPR certification preferred.
First Aid certification preferred.

Responsibilities

Assist residents with personal care and activities of daily living as assigned, requested, and outlined in service plans.
Perform assigned daily housekeeping tasks according to established procedures and standards.
Perform assigned laundry duties.
Review and participate in 24-hour reports, shift-change reports, and verbal reports as needed.
Assist residents to and from scheduled life-enrichment programs.
Promote residents’ personal choices, independence, and spiritual needs as needed.
Provide residents with verbal encouragement and support.
Prioritize tasks to maintain optimum service as resident requests and needs change.
Notify the Director of Health & Wellness when a resident’s needs have changed.
Communicate residents’ needs to other departments during the shift.
Respond promptly to resident pendant or wearable calls.
Ensure compliance with new resident care needs.
Maintain established infection-control practices.
Report all accidents and incidents to a supervisor as soon as possible, regardless of severity.
Maintain confidentiality of residents’ personal-care information and honor their personal and property rights.
Be knowledgeable and prepared for disasters, fires, and other emergencies.
Connect with and help residents transition from home to the community through thoughtful engagement.