Care Partner

Experience Senior Living•Mechanicsville, VA

About The Position

The Care Partner supports residents in their personal care and activities of daily living, following each resident’s service plan and requests. The role also assists residents with housekeeping, laundry, and participation in life enrichment programs while promoting independence, personal choice, and spiritual needs. Care Partners provide encouragement, respond promptly to resident calls, and communicate changing needs to the Director of Health & Wellness and other departments. They maintain confidentiality and residents’ rights, follow infection-control practices, report accidents and incidents, and prepare for emergencies. The position requires a warm, caring approach and the ability to adapt to residents’ changing needs and work varied schedules, including weekends, evenings, and holidays.

Requirements

High school diploma or equivalent.
Must complete all state-required and Experience Senior Living specified training programs.
Able to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Able to follow detailed written or verbal instructions using common-sense understanding and deal with difficult situations.
Able to communicate effectively with management, team members, residents, family members, vendors, referral sources, and outside contacts.
Able to make independent decisions.
Must communicate in a warm, friendly, and caring manner and have a passion for working with and around senior citizens.
Knowledge of customer service principles and practices.
Ability to work varied schedules, including weekends, evenings, and holidays.
Maintain a neat, clean appearance in accordance with the dress code.
Able to communicate clearly, interpret complex information, listen well, and build credibility and rapport.
Able to work cooperatively with a group to achieve goals and objectives.
Able to be tactful, maintain confidences, foster an ethical work environment, give proper credit, and handle situations honestly.
Able to remain open to new information, change focus as demands change, manage transitions between tasks, and adapt to varying customer needs.

Nice To Haves

Certified Nursing Assistant or Home Health Aid certification.
License or certificate for medication assistance, if applicable and required by state regulations.
CPR certification and First Aid certification.

Responsibilities

Assist residents with personal care and activities of daily living as assigned, requested, and outlined in their service plans.
Perform assigned daily housekeeping and laundry tasks using established procedures and standards.
Review and participate in 24 Hour Reports, shift-change reports, and verbal reports as needed.
Assist residents to and from scheduled life enrichment programs.
Promote residents’ personal choices, independence, and spiritual needs, and provide verbal encouragement and support.
Prioritize tasks to ensure residents receive appropriate services as requests and needs change.
Communicate changes in residents’ needs to the Director of Health & Wellness and communicate needs to other departments during the shift.
Respond promptly to resident pendant or wearable calls.
Ensure compliance with new resident care needs and maintain established infection-control practices.
Report all accidents and incidents to a supervisor as soon as possible, regardless of severity.
Maintain the confidentiality of residents’ personal care information and honor residents’ personal and property rights.
Remain knowledgeable and prepared for disasters, fires, and other emergencies.
Help residents transition from home to the community through thoughtful engagement at every level of interaction.
Deliver attentive customer service, address service failures, and prioritize customer needs.