Center Care Team - Care Navigator

ArchWell Health • Birmingham, AL

4d

About The Position

The Care Navigator helps provide a positive, welcoming experience for members and their families at ArchWell Health centers. The role guides members from arrival through departure, supports a clear check-in process, and helps ensure their care needs are met. The ideal candidate has a strong customer-service orientation, a passion for senior care, and a willingness to go the extra mile for members.

The Care Navigator also supports administrative and care coordination activities, including updating electronic medical records, scheduling appointments, coordinating referrals, requesting and uploading medical records, assisting members with paperwork, responding to questions, managing phone calls, and helping with center events as needed.

Requirements

• Excellent customer service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• At least one year of work experience in a clinical setting or similar.
• Associate degree preferred, or equivalent experience.

Nice To Haves

• Experience working with electronic medical record systems.
• Fluency in Spanish or other languages spoken by people in the communities served, where necessary.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, guiding them through a seamless and clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Answer incoming calls, take detailed messages, and convey pertinent details to the appropriate individual.
• Assist with center events, as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree