CARE NAVIGATOR

UHS•Memphis, TN

11d

About The Position

Compass Intervention Center is a free-standing residential treatment center serving children and adolescents ages 10 to 17, with a continuum of psychiatric care that includes residential treatment, virtual programs, intensive outpatient, acute, and partial hospitalization services. The Acute Adolescent Program treats psychiatric and emotional problems in adolescents ages 12 to 17. The Stepdown Navigator serves as the primary liaison among the hospital, receiving providers, families, and external agencies. The role identifies and coordinates appropriate step-down programs—including residential treatment, PHP, IOP, and outpatient care—based on patient needs. The navigator attends treatment team meetings to update the team on discharge planning and placement status, supports patients and families through the transition, and explains the step-down process and expectations for the next level of care.

Requirements

Master’s degree in Counseling, Social Work, Psychology, or a related behavioral health field.
At least 2 years of experience working with adolescents in a mental health or behavioral health setting.
Excellent written and oral communication skills.
Strong knowledge of the behavioral health continuum of care and transition processes.

Nice To Haves

Licensure or license eligibility, such as LPC, LMSW, or LMFT.

Responsibilities

Serve as the primary liaison between the hospital, receiving providers, families, and external agencies.
Identify and coordinate suitable step-down programs, including RTC, PHP, IOP, and outpatient services, based on patient needs.
Attend treatment team meetings and provide updates on discharge planning and placement status.
Provide emotional support and guidance throughout the transition.
Educate patients and families about the step-down process and what to expect at the next level of care.
Work with the clinical team to assess each patient’s readiness and suitability for step-down care.
Develop individualized transition plans aligned with clinical recommendations and family circumstances.
Ensure clinical documentation, referrals, and authorizations are completed in a timely manner.
Address access barriers, including insurance, transportation, and scheduling.