Care Navigator - Community Support Services (Butte, MT)

Aware Inc.•Butte, MT

7d•Onsite

About The Position

AWARE is hiring a full-time Care Navigator in Butte, Montana, to provide front-desk and administrative support at a behavioral health clinic. The role welcomes clients and visitors, helps people access care, and supports the clinic’s day-to-day operations while maintaining confidential records and a professional, friendly atmosphere. The work contributes to AWARE’s support of adults, children, and families as they pursue personal growth and become active members of their communities.

Requirements

High school diploma or HSE, along with past employment experience.
Sensitivity to cultural differences among the organization’s service population and staff.
Ability to work collaboratively as part of a team.
Good verbal and written communication skills.
Ability to manage time, set priorities, organize work, and follow structured routines.
Commitment to upholding the ethical and professional standards of Social Work practice.
Excellent interpersonal and communication skills.
Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
Other combinations of education and experience may be considered on a case-by-case basis.

Responsibilities

Welcome clients and visitors, create a friendly and professional atmosphere, and direct people to appropriate staff or services.
Schedule and confirm appointments and help clients coordinate follow-up visits.
Answer incoming calls, take messages, and connect callers with appropriate team members.
Assist new clients with intake paperwork and enter demographic and insurance information.
Verify insurance coverage and financial eligibility, and document applicable co-pays and sliding-fee eligibility.
Collect co-pays and other payments and manage the front-desk cash drawer.
Scan and organize documents in the electronic health record while protecting client privacy.
Complete administrative tasks and assist with external referrals and community resources as needed.
Handle mail and deliveries, maintain supplies, and help keep the clinic organized.
Identify opportunities to improve office procedures and daily operations in response to client needs.