Care Navigator

Center on Halsted•Chicago, IL

just now

About The Position

The Care Navigator / Non-Medical Case Manager plays a critical role in supporting LGBTQIA+ individuals by connecting them to essential resources and services. This position focuses on holistic, client-centered navigation for individuals seeking assistance with housing, food access, healthcare, mental health services, employment, and public benefits. This role is also integral to supporting individuals newly diagnosed with HIV and those at risk of falling out of care, ensuring continuity, engagement, and access to supportive services. With a goal of expanding client service capacity, the Care Navigator will help scale navigation services through direct client support, outreach, and community engagement.

Requirements

Experience in non-medical case management or care navigation.
Familiarity with resources for LGBTQIA+ individuals.
Understanding of housing, food access, healthcare, mental health, employment, and public benefits systems.
Experience supporting individuals newly diagnosed with HIV or at risk of falling out of care.
Skills in conducting needs assessments and developing individualized service plans.
Ability to assist clients with healthcare and insurance navigation.
Experience with outreach and community engagement.
Strong relationship-building skills with community partners and service providers.
Ability to engage hard-to-reach populations and reduce barriers to access.
Experience managing a caseload and tracking client outcomes.
Proficiency in maintaining accurate documentation.
Experience in crisis navigation and advocacy.
Empathy and professionalism in supporting clients in high-stress situations.

Nice To Haves

Experience in training new staff or volunteers.

Responsibilities

Provide comprehensive, non-medical case management and care navigation services to LGBTQIA+ clients.
Conduct needs assessments and develop individualized service plans.
Connect clients to housing assistance, food resources, healthcare providers, mental health services, employment opportunities, and benefit programs.
Support clients with healthcare and insurance navigation, including scheduling appointments and understanding coverage.
Assist clients in obtaining essential resources such as cell phones and transportation support.
Provide targeted navigation for individuals newly diagnosed with HIV.
Support retention in care for clients at risk of disengagement from HIV services.
Collaborate with healthcare providers and community partners to ensure continuity of care.
Conduct outreach activities and represent the organization at community events.
Build relationships with community partners and service providers.
Engage hard-to-reach populations and reduce barriers to accessing services.
Manage a growing caseload, contributing to the expansion of clients receiving navigation services.
Maintain accurate documentation and track client outcomes.
Assist in training new staff or volunteers as needed.
Any other duties as assigned by manager
Support clients in navigating complex and high-stress situations with empathy and professionalism.
Advocate for clients across systems including housing, healthcare, and public benefits.