Care Navigator

The New York Foundling•New York, NY

About The Position

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Requirements

Bilingual English/Spanish
Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and / or other systems as well as those receiving preventive services.
Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services.
Excellent writing, communication, and organizational skills
A passion for serving children and families with special needs
Ability to receive feedback to professionally grow and / or improve
Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.
Working knowledge of the provision of health care in a variety of settings.
Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile (Med F), Developmentally Disabled (DD), Division of Juvenile Justice
Computer Literacy (specifically Microsoft Word, Excel)
Excellent telephone and interpersonal skills
Ability to work directly with a diverse multidisciplinary team
Ability to be flexible with programmatic needs and changes
Capable of effective clear direct communication with others (oral and written)

Responsibilities

Develops a POC for each family and works with their treatment team and the family directly to ensure all family members are connected to health insurance, a preventive health care provider, appropriate dental provider, and any other health provider that the family or treatment team deem necessary to help the family achieve their health and treatment goals.
Meets program Care Navigation documentation requirements in a timely and accurate manner
Functions as an advocate for clients within the agency and external service providers
Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
Educate the treatment team and family as needed on care of chronic conditions, immunization, medication management, screening and other preventive interventions.
Helps families maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others by working with them and treatment team to address the barriers.
Effectively communicates and shares information with the treatment team and the family with appropriate consideration for language, literacy and cultural preferences.
Conducts care planning meetings/conferences and interdisciplinary team meetings as needed to effectively provide/coordinate comprehensive and holistic care and solve problems related to access to health care
Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services
Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Navigator position
Handle confidential information in accordance with HIPAA as well as state and federal privacy and confidentiality rules.
Conducts intakes as needed / assigned.
Supports with ensuring data for case contacts is current across all required databases.
Supports with all documentation collection (collect school records, discharge summaries, etc.) and ensuring all documents required for client files are collected