Care Navigator

Lifepoint Health • Brentwood, TN

4d • Remote

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and
determined workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. As a member of the Health Support Center
(HSC) team, you’ll support those that are in our facilities who are interfacing
and providing care to our patients and community members to positively impact
our mission of making communities healthier ®.

The Care Navigator and Community Navigator roles work collaboratively within
Population Health to support patients attributed to the Clinically Integrated
Network in accessing essential healthcare and community resources. While both
roles focus on patient engagement, advocacy, and care coordination in accordance
with population health initiatives, Care Navigators are primarily responsible
for assessing patient needs and assisting with the coordination of care across
healthcare settings while Community Navigators are responsible for assessing
patient needs and assisting with the coordination of services within the
community to address social determinants of health.

Requirements

• High School diploma
• Medical Assistant or higher preferred
• Two years of experience in the ambulatory healthcare setting
• Ideal candidate will have prior experience in population health initiatives such as chronic disease management, care management, or utilization management
• Ability to work independently, setting priorities to coordinate care plan efficiently
• Ability to work effectively in a team environment
• Efficient with MS Office – Outlook, Word, Excel, Teams

Responsibilities

• Assists patients within the network who are high or rising risk who are eligible for additional healthcare support and services.
• Acts as a patient advocate and navigator; conduct comprehensive, preventive screenings for patients and/or assists with patient engagement
• Connects patients with network providers and facilities, payor-based resources, and (prescription and DME)
• Facilitates clear and direct communication of the patient care plan among the interdisciplinary treatment team providers, community/state-based resource affiliate, families, and patients; fosters and maintains positive working relationships focused on shared goals.
• Functions as a coordinator and manager of a defined population within the ACO/CIN across multiple healthcare settings and for multiple physicians/health care providers or health plan counterparts.
• Coordinates continuity of care across healthcare settings (inpatient/outpatient/skilled care, hospice, home health, etc.) to assure appropriate utilization of clinical resources.
• Works collaboratively with primary care practices to offer individualized assistance with improving and maintaining quality patient care, particularly as it pertains to appropriate utilization of services and opportunities for more effective and efficient care.
• Effectively works with all ACO/CIN stakeholders (staff, clients, doctors, agencies, etc.) from diverse backgrounds to support the reduction of cultural and socio-economic barriers between patients and institutions.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED