Care Navigator

PROVIDENCE HOSPICE LLC

4d

About The Position

As a Care Navigator, you will be the primary point of contact for new business development, referral management, and community outreach. Your role involves representing hospice services to facility staff, attending physicians, hospitals, patients, and families, ensuring they understand the compassionate approach to end-of-life care. You will engage in public relations, education, and foster relationships between the hospice team and the communities served.

Requirements

• Bachelor's degree in a relevant field preferred
• Minimum 3 years of successful outside sales experience in healthcare, hospice, or a related industry
• Proven ability to develop and maintain referral networks
• Strong knowledge of hospice services and the ability to educate referral sources on benefits
• Excellent verbal and written communication, including public speaking and presentations
• Ability to customize messaging based on different audiences
• Agile and creative problem-solving skills with an entrepreneurial mindset
• Self-motivated with the ability to work independently and manage a sales territory
• Strong organizational skills with attention to detail
• A valid driver's license and reliable transportation (registered and insured)

Responsibilities

• Identify, develop, and maintain relationships with referral sources to drive patient admissions
• Implement and contribute to strategic marketing and outreach initiatives
• Provide education on hospice services and end-of-life care to healthcare providers, facilities, and the community
• Maintain accurate records, including sales call logs, referrals, and expense reports
• Address service concerns, resolve issues promptly, and provide exceptional customer service
• Adapt to evolving business needs and demonstrate professionalism in difficult situations
• Exhibit strong communication, negotiation, and public speaking skills
• Work independently with a self-driven, results-oriented approach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level