Care Navigator

PreemptiveAI, Inc.

1d • Remote

About The Position

PreemptiveAI is an AI-driven healthcare company pioneering a new era of truly proactive medicine. For too long, healthcare has been reactive—relying on occasional checkups and waiting for symptoms to appear. We believe it’s time for continuous, anticipatory care that identifies challenges before they become crises, freeing clinicians to focus on what truly matters: improving lives. We combine advanced technology and human care to help people stay ahead of health issues through simple, proactive insights powered by their smartphones. Our mission is to make preventive, personalized healthcare accessible to everyone by turning everyday technology into a proactive health companion. This is a Full-time Hourly Contract Role for a driven Care Navigator. You'll support Medicare-age patients by helping them follow their care plan, overcome barriers (including social needs), and stay engaged with their care team and program. This is a Full-time remote position, Monday–Friday, 9am–5pm ET. It's a high-impact, fast-paced role at the front line of a growing healthcare technology company, and a strong fit for someone who loves building trust, communicating clearly, and helping people take action that improves their health.

Requirements

• You’re a steady, patient guide who can earn trust quickly and keep people moving forward, especially when they feel confused, stressed, or overwhelmed.
• You’re great at turning a vague problem into a clear plan: what to do next, who to call, what to schedule, and what to follow up on.
• You’re comfortable helping people work through practical barriers like transportation, food access, benefits paperwork, and getting support at home.
• You’re organized in a way that shows up in your work: clean notes, reliable follow-ups, accurate tracking, and no dropped handoffs.
• You communicate clearly across phone, text, and email, and you can adapt your style to the person in front of you.
• Bachelor’s degree (or equivalent practical experience)
• Strong empathy and people skills, with the ability to build trust quickly with Medicare-age adults and support them through stressful or confusing situations
• Excellent communication across phone, text, and email, including clear step-by-step guidance and respectful persistence with follow-ups
• Comfortable identifying real-world barriers that affect health (transportation, food access, housing stability, utilities, caregiving support, benefits) and helping members access appropriate resources
• Tech savvy and fast-learning across tools like CRM, calendars, dashboards, and and spreadsheets
• Highly organized with strong execution: clean documentation, reliable task tracking, closed-loop follow-through, and tight handoffs across teams
• Good judgment and professionalism: knows when to escalate concerns to the RN/clinical team, protects privacy, and communicates accurately under time pressure
• Growth mindset

Responsibilities

• Build trusted relationships with members through structured check-ins that clarify goals, priorities, and what’s getting in the way, then turn that into a simple, practical next-step plan.
• Help members navigate what to do next in their care by coordinating appointments, referrals, follow-ups, and services.
• Identify real-world barriers that impact health (transportation, food access, housing stability, utilities, caregiving support, benefits) and connect members to appropriate resources.
• Support members after key moments like clinician visits, ER visits, or hospital discharge by reinforcing instructions, confirming medications and equipment, scheduling timely follow-ups, and escalating clinical concerns.
• Maintain high-quality documentation in the clinical platform: action plans, outreach attempts, referrals, and follow-ups, with strong accuracy and follow-through.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level