Care Navigator

Ramey-Estep / Re-group • Georgetown, KY

8d

About The Position

The Care Navigator is a central point of contact for individuals accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. The position combines in-person engagement with remote telehealth and administrative support to help clients receive timely, person-centered care. Working with clinicians, case managers, and community partners, the Care Navigator helps reduce barriers, coordinate services, and promote recovery, wellness, and long-term stability in alignment with Certified Community Behavioral Health Clinic (CCBHC) standards.

The role is based across office, community, and remote settings and involves extensive computer use and occasional regional travel to meet clients and attend partner meetings. The schedule is typically Monday through Friday on the day shift, though holidays, weekends, and extra hours may occasionally be required. The work can be fast-paced and may require quick decisions during crises.

Requirements

• High school diploma or equivalent.
• Knowledge of community resources, health systems, and behavioral health navigation.
• At least 21 years of age.
• Strong leadership and organizational skills.
• Valid driver’s license and insurability.
• Excellent communication and conflict-resolution skills.
• Proficiency with telehealth platforms, Microsoft Word, Excel, PowerPoint, and other applications used by the organization or regulatory agencies.
• Ability to understand and relate to the needs of clients from diverse backgrounds.
• Ability to read, write, and converse in English.
• Successful completion of a pre-employment drug screen and background screening.
• Successful completion of a TB skin test, proof of a negative chest x-ray, or other documentation.
• Successful completion of Excellent Foundations.
• Maintain 40 hours of annual training.

Nice To Haves

• An associate’s or bachelor’s degree in healthcare, social services, or a related field from an accredited school or university.
• Experience in behavioral health, case management, or community navigation.

Responsibilities

• Ensure the safety and well-being of clients and support the organization’s mission, vision, values, policies, ethics, compliance, and accreditation efforts.
• Welcome and support clients in person, by phone, and through telehealth.
• Conduct initial screenings to determine eligibility and service needs.
• Complete intake, consent, and release documents in compliance with HIPAA and 42 CFR Part 2.
• Educate clients about services, rights, grievance procedures, and community resources.
• Connect clients to behavioral health, primary care, and community support services; track referrals and follow up to support successful connections.
• Help clients address barriers related to transportation, housing, employment, insurance, or documentation.
• Collaborate with clinical and case management teams on individualized care plans, treatment team meetings, case reviews, and care planning discussions.
• Maintain client contact through calls, virtual check-ins, and in-person visits; support clients in setting and achieving personal goals.
• Monitor client progress, identify unmet needs, and escalate risks to the care team.
• Participate in community outreach events and rotating crisis or on-call support as directed by supervisors.
• Respond to urgent client needs in coordination with crisis and clinical teams; assist with safety planning, Psychiatric Advance Directives (PADs), and connections to stabilization resources.
• Support client transitions and discharges to help ensure continuity of care and follow-up.
• Document client interactions, progress notes, referrals, and care plan updates in the EHR; track outcomes using agency-approved tools.
• Assist with data collection for Continuous Quality Improvement (CQI) and program reporting.
• Provide in-person support for high-need clients, intakes, and community events, and conduct remote telehealth check-ins and administrative follow-up.
• Adapt between fieldwork and virtual tasks according to client and program needs.
• Report incidents of abuse or potential abuse involving clients to appropriate authorities and the organization.
• Use agency communication systems effectively, maintain confidentiality, interact respectfully and sensitively with clients and staff, and manage financial and physical resources effectively.
• Complete appropriate professional development and maintain competency.
• Perform other duties as assigned.

Benefits

• Generous 401(k) program with immediate vesting and dollar-for-dollar matching up to 6%.
• Paid leave.
• Health, dental, and vision benefits.
• Other competitive benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED